Communication Essentials
- 10 Courses | 3h 52m 50s
- 12 Books | 26h 26m
- 14 Audiobooks | 43h 43m 33s
Become a better communicator using these practical strategies on presentation skills, listening, body language, and writing well. Learn to communicate more effectively and confidently in your day-to-day interactions with colleagues, customers, and family. Communicating effectively is the key to any relationship. However, this can be challenging. Here, you'll learn ways to become a better communicator.
COURSES INCLUDED
Conveying Your Message without Words
Communication conveys information. Whether we communicate through sound or through today's technology of touch screens and automated voice recognition systems, information gets expressed both verbally and nonverbally. In this course, you'll learn to recognize the outcomes of nonverbal messages conveyed using facial expressions, body movement, and gestures on your communication. You'll explore how to convey messages of confidence, respect, and sympathy through nonverbal communication means. You'll also learn best practices for communicating nonverbally in a virtual environment and how to identify the nonverbal communication areas that can vary between individuals and in different cultural contexts.
6 videos |
24m
Assessment
Badge
Expanding Your Communication Skill Set
No organization and no individual can succeed without effective communication. What we create and achieve in business, we create and achieve together. The shared meaning that comes from expressing ourselves and listening to others enables us to align our activities toward productive goals. By building your communication skills, you strengthen your ability to collaborate and get things done. In this course, you'll learn how to build a communication skill set that allows you to convey the message you want in the workplace. You'll explore how to read your audience and make adjustments to ensure your message comes across the way you want. You'll learn the appropriate formats for communicating in various work situations, such as when to use text messaging versus email. You'll also explore how communication styles contribute to any message you send, and what techniques you need to handle tough communication situations effectively.
6 videos |
23m
Assessment
Badge
Enhancing Communication through Listening
Listening is one of the most important ways to ensure effective communication, yet it gets the least focus in a workplace. Listening plays a vital role in any collaborative environment because being able to listen well helps you understand other peoples' perspectives. In this course, you'll learn how to adopt some established best practices for more-focused and committed listening. You'll discover how to develop active listening skills and how to build trust with the power of attention and listening. You'll also learn to recognize the types of listening that help you better understand the messages you receive in different situations.
6 videos |
22m
Assessment
Badge
PMI PDU
Harnessing the Power of the Written Word
Good written communication in today's business world is an essential proficiency on both the individual and organizational levels. Effective writing can be achieved with the right choice of words, thought clarity, concision, and proper presentation of content. In this course, you'll learn how good writing skills can help achieve your business goals, and what comprises essential elements of effective written communication. You'll also learn strategies to help correct common writing errors and best practices to adopt for the most effective business writing.
6 videos |
24m
Assessment
Badge
PMI PDU
Proven Techniques for Technical Communication
Communicating technical information can be a challenging task. Whether you're a technical guru or someone less experienced, and whether your audience is made up of experts or novices, you need proven strategies to succeed. In this course, you will learn techniques for conveying technical information in an easy-to-understand manner for a variety of audiences.
6 videos |
20m
Assessment
Badge
PMI PDU
Capturing the Attention of Senior Executives
Does your job require you to communicate critical information to c-suite executives, such as the Chief Executive Officer (CEO)? Perhaps you have opportunities to influence executive decision making, but don't know how best to deliver your message. In order to make the most of your communication with senior executives, you need to be prepared. In this course, you'll learn how to shape your message so it's communicated clearly to your organization's c suite. You'll discover how to build your credibility with those at the senior level, such as the CFO, CIO, and COO. And you'll explore how to approach and plan meetings with senior executives, and how to make your case - whether it's with an elevator pitch or a formal report.
8 videos |
21m
Assessment
Badge
PMI PDU
Effective Stakeholder Communications for Technology Professionals
To earn the support and trust of stakeholders, you need to continuously and effectively communicate how your role in providing technology resources helps your stakeholders realize their own objectives. In this course, you will learn how to identify your stakeholders, how to choose the right channels with which to communicate with your stakeholders, how to hone your stakeholder message, how to establish trust with your stakeholders through difficult communications, and how to engage your stakeholders through storytelling.
6 videos |
40m
Assessment
Badge
PMI PDU
The Art and Science of Communication
There is a science behind communication, including how we react neuro-physiologically to others - through verbal communication such as their words and tone, as well as the non-verbal communication of their actions and body language. There's also an art to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally. In this course, you'll learn about the art and science of communication. You'll explore techniques for connecting with your audience and building trust with them so that your communication intention is clear and understood. You'll also learn the basic principles of assertive communication that is positive and not aggressive.
6 videos |
15m
Assessment
Badge
PMI PDU
Trust Building through Effective Communication
Building relationships with the people you want to communicate with is key to making communication effective. And building trust is essential to forging meaningful working relationships. In this course, you'll explore the necessity of clearly presenting your information and intentions as the basis of effective communication. You'll see how understanding your audience ensures that your message is delivered in such a way so to maximize its impact and how managing your emotions allows you to adapt to the emotional needs of others to build trust. Finally, you'll learn how verbal communication combines with body language and vocal tone to better convey your message effectively.
7 videos |
18m
Assessment
Badge
PMI PDU
Choosing the Right Interpersonal Communication Method to Make Your Point
Do you ever feel that a lack of email productivity is frustrating the effectiveness of your written communication? Are poor verbal communication skills holding you back? Choosing the right communication method for the situation has a huge impact on how your message is received. This course explores the importance of choosing the right communication method to best convey your message. You'll learn how to select the proper methods for building trust, conveying your ideas, and targeting your method to your intended audience. The right communication method improves the odds of getting your point across and communicating effectively, leaving your audience informed, enlightened, and engaged.
8 videos |
21m
Assessment
Badge
PMI PDU
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EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE COURSES
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.BOOKS INCLUDED
BOOK SUMMARY
You Said What?! The Biggest Communication Mistakes Professionals MakeYou Said What?! provides you with solid tactics to help ensure that you are communicating effectively with others. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
10m
By Kerry Preston, Kim Zoller
Book
Get to the Point! Sharpen Your Message and Make Your Words MatterWhether you want to improve your impact in speeches, staff meetings, pitches, emails, PowerPoint presentations, or any other communication setting, this book provides a novel approach that teaches you how to go from simply sharing a thought to making a difference.
59m
By Joel Schwartzberg
Book
Communication Skills TrainingOffering practical, road-tested strategies and tactics for use at all levels of your organization, this book provides the crucial tools you'll need to help your workshop participants master the skills that drive performance.
2h 3m
By Maureen Orey
Book
Strategic Communication: An IntroductionApplying a reflective and practice-oriented approach, this book will help business and communications students to not only define and understand a variety of strategic communications theories, but to use those theories to generate communication strategy and solutions.
3h 47m
By Jesper Falkheimer, Mats Heide
Book
Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact, Second EditionIncluding examples, a proven storytelling process and techniques, innovative applications, and an appendix on teaching storytelling, this book hands you the tools you need to get your message across - and connect successfully with any audience.
2h 58m
By Annette Simmons
Book
Message Not Received: Why Business Communication Is Broken and How to Fix ItExamining how we communicate, use, and often misuse language and technology at work, this progressive book demonstrates how intelligent professionals and organizations are embracing simpler language and new technologies to communicate in a much more straightforward and effective manner.
3h 55m
By Phil Simon
Book
Simply Said: Communicating Better at Work and BeyondAn all-encompassing resource to improving your communication, this book connects skills with scenarios and purpose to help you hear and be heard, and provides comprehensive guidance toward getting your message across, and getting the results you want.
3h 33m
By Jay Sullivan
Book
The Art of Communication: How to Be Authentic, Lead Others and Create Strong ConnectionsThe Art of Communication is for anyone who senses they could be communicating on a deeper level. This book will address your concerns and show you how to engage wholeheartedly with others.
2h 34m
By Judy Apps
Book
How to Speak so People Really Listen: The Straight-Talking Guide to Communicating with Influence and ImpactOffering the guidance you need to become a brilliant communicator and wow your audience, this book helps you avoid the most common mistakes people make when persuading others and shows you how to communicate in a way that truly gets your voice heard.
2h 14m
By Paul McGee
Book
Interpersonal Communication: Questioning, Listening, and Feedback SkillsIt's almost impossible to be productive today without being an effective communicator. With the essential skills covered in this report, you'll learn how to accurately and effectively receive messages sent to you and send accurate messages to others.
43m
By Phillip L. Hunsaker, Tony Alessandra
Book
The Communication Habit: Strategies That Set You Apart and Leave a Lasting ImpressionSupported by a wealth of real-life examples from the thousands of business professionals, this essential guide offers practical, time-tested techniques for applying the right communication tools in key business situations.
3h 22m
By Laura Joan Katen
BOOK SUMMARY
Smart Brevity: The Power of Saying More with LessIn Smart Brevity, Jim VandeHei, Mike Allen, and Roy Schwartz explore ways to create, share, and consume content in a fast-moving, digital world. In this Review, we discuss the salient points of the book based on our interpretations of its content.
8m
By Jim VandeHei, Mike Allen, Roy Schwartz
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AUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
The Art of Talking to Anyone: Essential People Skills for Success in Any SituationIn The Art of Talking to Anyone, author Rosalie Maggio discusses the steps you can take to become a successful conversationalist at work, at home, and in the community. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
23m 31s
By Rosalie Maggio
AUDIOBOOK SUMMARY
The Communication Clinic: 99 Proven Cures for the Most Common Business MistakesThe Communication Clinic provides a prescription for how to be a professional, effective communicator. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
22m 24s
By Barbara Pachter, Denise Cowie
AUDIOBOOK SUMMARY
Speak Like a CEO: Secrets for Commanding Attention and Getting ResultsSpeak Like a CEO will teach you the speaking techniques used by top CEOs and business leaders. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
22m 5s
By Suzanne Bates
Audiobook
Improve Your Communication SkillsThis audio edition is your practical guide to effective verbal, non-verbal, and written communication in business.
3h 50m 23s
By Alan Barker
Audiobook
Find Out Anything from Anyone, Anytime: Secrets of Calculated Questioning from a Veteran InterrogatorThis audio edition will show you the process of skillfully asking simple questions to extract the information you need, regardless of the type of subject.
4h 22m 16s
By James Pyle, Maryann Karinch
Audiobook
Small Message, Big Impact: The Elevator Speech EffectThis audio edition provides an entertaining, straightforward, and practical how-to guide on effectively communicating an important message in a short period of time. Read by the author.
4h 3m 55s
By Terri L. Sjodin
Audiobook
Transformational Speaking: If You Want to Change the World, Tell a Better StoryThis audio edition presents a proven program that liberates the "speaker within" and transforms even the reluctant orator into an agent of change. Read by the author.
6h 37m 35s
By Gail Larsen
Audiobook
Humble InquiryThis audio edition shows how to build trust, encourage the free flow of information, and create positive relationships and healthy organizations.
3h 30m 44s
By Edgar H. Schein
Audiobook
The Power of Body Language: How to Succeed in Every Business and Social EncounterThis audio edition illuminates the hidden meaning behind specific gestures, facial cues, stances, and body movements, giving you a life-changing, career-saving, troubleshooting skill you will never leave home without. Read by the author
9h 19m 18s
By Tonya Reiman
Audiobook
Understanding Other People: The Five Secrets to Human BehaviorThis audio edition contains the tips and tools you need to understand what people are really saying when they talk to you, how to deal effectively with difficult people in your life, excel in your personal and business communications, and more.
2h 53m 18s
By Beverly D. Flaxington
Audiobook
Silent Persuasion: Powerful Influence Techniques of Body Language and Non-Verbal CommunicationThis audio edition will show you how to actually persuade others to take your position. How? Learn to evaluate your "look" for the impression it creates on others. Read by the authors.
3h 20m 14s
By Dawn Jones, Larry Iverson
Audiobook
Communication: How to Connect with AnyoneThis audio edition shares everything you need to know to develop empathy and rapport with others, and feel confident about communicating with a diverse range of people.
4h 7m 40s
By Gill Hasson
AUDIOBOOK SUMMARY
Digital Body Language: How to Build Trust and Connection, No Matter the DistanceIn Digital Body Language, author Erica Dhawan illustrates the need to redefine the rules of communication in digitalized workspaces. In this Review, we discuss the salient points of the book based on our interpretation of its content.
14m 54s
By Erica Dhawan
AUDIOBOOK SUMMARY
Smart Brevity: The Power of Saying More with LessIn Smart Brevity, Jim VandeHei, Mike Allen, and Roy Schwartz explore ways to create, share, and consume content in a fast-moving, digital world. In this Review, we discuss the salient points of the book based on our interpretations of its content.
15m 16s
By Jim VandeHei, Mike Allen, Roy Schwartz
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SKILL BENCHMARKS INCLUDED
Communication Essentials
Become a better communicator using these practical strategies on presentation skills, listening, body language, and writing well. Learn to communicate more effectively and confidently in your day-to-day interactions with colleagues, customers, and family.
11m
| 11 questions
Stakeholder Management
Stakeholder management is about maintaining relationships with those who impact your project or work is important to keep on track and maintain deadlines. Learn more about Stakeholder management. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement, so you can find suitable content and curate your own learning path. The courses recommended at the end of this benchmark can help you fill potential gaps in your knowledge.
9m
| 8 questions