Giving and Receiving Feedback
- 5 Courses | 3h 8m 50s
- 8 Books | 15h 18m
- 5 Audiobooks | 11h 13m 27s
Seasoned managers know how to give and receive both positive and negative feedback for performance improvement. Hone your technique. Learn how to improve the way you provide feedback to the people you work with. Here, you'll learn ways to provide feedback in a productive, respectful way.
COURSES INCLUDED
Delivering Feedback That Encourages Growth
The process of giving and receiving feedback is inevitable and indispensable in a work environment. When feedback is effective, it can foster a growth mind set in the workforce and contribute to organizational success. In this course, you will learn how to plan a feedback session and give feedback in a constructive manner. You will also learn about some proven models to construct the feedback objectively and effectively. Techniques for handling less-than-ideal reactions to feedback and overcoming potential anxiety will also be discussed to support performance improvement, employee motivation, and workplace relationships.
7 videos |
26m
Assessment
Badge
Establishing Team Goals and Responsibilities, and Using Feedback Effectively
Everyone working on a team has particular strengths. To get teams to perform at their best, these strengths have to be recognized, reflected in the roles and responsibilities assigned to team members, and directed toward achieving suitable goals. In this course, you'll learn techniques for building and managing teams, including how to set effective team goals, identify roles, assess team members' competencies, and assign roles based on these competencies. You'll also learn how to give and receive feedback effectively to improve teamwork, so that it strengthens your team leadership and the collaboration between your team members.
8 videos |
22m
Assessment
Badge
Leadercamp on-demand: Building Trust by Giving and Receiving Feedback
Trust is crucial to working most productively as a team. Without trust, people are reluctant to share ideas, resources, or to collaborate with each other. But how do you build that trust? One way is to have open lines of communication to give people feedback and receive feedback yourself. That feedback can help you and your team develop new skills, communicate better, and achieve more together. However, giving and receiving feedback is almost universally dreaded by leaders and team members alike. People are apprehensive about giving feedback for many reasons - how the person they are giving feedback to will react, uncertainty about the actual steps in giving feedback, possible power dynamics when delivering feedback to a peer or their manager, and even their own bad experiences. And receiving feedback gracefully and with a growth mindset can be challenging as well. It can be difficult not to become defensive or to make excuses. Learning to overcome your discomfort and being able to give and receive feedback effectively is a great way to build trust and grow your own and your team's skills. Luckily, you can learn methods to use to make giving and receiving feedback easier and less painful.
1 video |
58m
Badge
PMI PDU
Leadercamp on-demand: Active Leadership Series on Feedback and Coaching
Leadership is a very broad topic, so how do you know how to be the most effective leader? There are several key areas that great leaders focus on to ensure they communicate the vision, motivate and manage their people, and get the job done right. In this third Leadercamp of a five-part series on Active Leadership, PMP and Managing Partner at Lemmex Williams Training, Merri Lemmex will touch on the highlights of being a great leader.
1 video |
57m
Badge
PMI PDU
Polishing Your Feedback Skills
The ability to give genuinely constructive feedback is vital in the workplace. If you're a manager and are responsible for developing others, you'll likely have to inform employees if their performance doesn't meet the standard required. This is a delicate situation, and one that requires tact and preparation. But, if done effectively, providing feedback can not only improve performance, but also motivate people and strengthen relationships. In this course, you'll learn how to plan a feedback session and how to give feedback in a positive manner. You'll also learn techniques for handling bad reactions to feedback and your own nervousness, as well as how to give feedback to people at different organizational levels.
8 videos |
23m
Assessment
Badge
PMI PDU
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EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE COURSES
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.BOOKS INCLUDED
Book
The Power of Positive CriticismHow to give and take criticism to get better results.
2h 25m
By Hendrie Weisinger, Ph.D.
Book
Confrontational Communication: Delivering Negative Feedback, Bad News, and Other Straight TalkThis title will be removed from the Skillsoft library on May 24, 2024.
1h 46m
By Dianna Booher
Book
Fixing FeedbackPresenting a smart, refreshing and practical guide to feedback in the workplace, this no-nonsense book shows you what exactly constitutes useful feedback, how to deliver it effectively, how to receive it gracefully and how to use it to strengthen yourself, your team and your business.
2h 55m
By Georgia Murch
Book
Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second EditionMaking the feedback process easy to understand with a detailed six-step framework, this expert guide covers specific feedback tools and illustrates approaches for applying them in a variety of management scenarios.
1h
By Rick Maurer
Book
The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote ChangeDelivering proven techniques and tools for motivating people and triggering improvement - swiftly and painlessly, this book rejuvenates the powerful but neglected art form of using criticism when crafted carefully and communicated skillfully.
4h
By Deb Bright
Book
Feedback that Works: How to Build and Deliver Your MessageThis guidebook on delivering effective feedback shows you how to formulate, organize and communicate your message to help people learn and develop.
19m
By Sloan R. Weitzel
Book
The Art of Communicating at Work: Making Sure with FeedbackNever risk another misunderstanding! This easy-to-read, practical report will help you learn how to use verbal and non-verbal communication to take the ambiguity out of promises, agreements, schedules, policies and procedures.
14m
By Tony Alessandra
Book
The Power of Feedback: 35 Principles for Turning Feedback from Others into Personal and Professional ChangePresenting practical tools you can use to maximize the value of the feedback you receive, this book shows you how to determine which feedback instruments will work for you and how to make the best use of their results.
2h 39m
By Joseph R. Folkman
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FREE ACCESS
AUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote ChangeThe Truth Doesn't Have to Hurt expertly guides you in giving and receiving criticism, including how to benefit from it and how to give useful criticism in return. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
21m 31s
By Deb Bright
AUDIOBOOK SUMMARY
Thanks for the Feedback: The Science and Art of Receiving Feedback WellThanks for the Feedback offers practical advice on how to apply many different forms of feedback to your work and continuously improve your performance in a spirit of partnership and mutual learning. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
9m 27s
By Douglas Stone, Sheila Heen
AUDIOBOOK SUMMARY
The Quick and Easy Performance Appraisal Phrase Book: 3,000+ Powerful Phrases for Successful Reviews, Appraisals and EvaluationsThe Quick and Easy Performance Appraisal Phrase Book offers over 3000 ready-made dynamic phrases for managers to use during performance reviews. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
19m 23s
By Patrick Alain
Audiobook
Thanks for the Feedback: The Science and Art of Receiving Feedback WellThis audio edition explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. Read by the authors.
9h 48m 40s
By Douglas Stone, Sheila Heen
Audiobook
Deb Bright on Learning to Love CriticismIn this AMACOM Edgewise podcast, author Deb Bright talks about criticism's bad reputation and the stigma that is attached to it in the workplace.
34m 26s
By Deb Bright
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FREE ACCESS
SKILL BENCHMARKS INCLUDED
Giving & Receiving Feedback
Everyone can benefit from constructive feedback. Improve the way you provide feedback to the people you work with, and discover how to welcome feedback with open arms. No matter what your role, level, or industry, you will most likely have to give or receive constructive feedback in the workplace at some point. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement.
5m
| 5 questions