Thanks for the Feedback: The Science and Art of Receiving Feedback Well
- 9h 48m 40s
- Douglas Stone, Sheila Heen
- Random House
- 2014
Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life’s blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace.
In this Audiobook
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INTRODUCTION From Push to Pull
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1 THREE TRIGGERS That Block Feedback
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2 SEPARATE APPRECIATION, COACHING, AND EVALUATION
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3 FIRST UNDERSTAND Shift from “That's Wrong” to “Tell Me More”
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4 SEE YOUR BLIND SPOTS Discover How You Come Across
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5 DON'T SWITCHTRACK Disentangle What from Who
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6 IDENTIFY THE RELATIONSHIP SYSTEM Take Three Steps Back
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7 LEARN HOW WIRING AND TEMPERAMENT AFFECT YOUR STORY
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8 DISMANTLE DISTORTIONS See Feedback at “Actual Size”
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9 CULTIVATE A GROWTH IDENTITY Sort Toward Coaching
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10 HOW GOOD DO I HAVE TO BE? Draw Boundaries When Enough Is Enough
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11 NAVIGATE THE CONVERSATION
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12 GET GOING Five Ways to Take Action
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13 PULL TOGETHER Feedback in Organizations
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