Managing Conflict
- 10 Courses | 5h 2m 41s
- 8 Books | 21h 16m
- 3 Audiobooks | 19h 20m 57s
Conflict is unavoidable in any organization. Learn how to establish a positive conflict environment and use conflict as constructive force.
COURSES INCLUDED
Welcome to the Skillsoft Leadership Development Program
Whether you are an aspiring, new, or experienced leader who leads people or projects, we've designed this curriculum to meet you where you are in your own leadership journey.
1 video |
4m
Badge
Harnessing the Power of Positive Conflict
Conflict, as an inherent facet of any organization, holds a dual nature: it can either disrupt equilibrium or become a springboard for innovation and growth. When managed effectively, differences of opinion drive collaboration, enhanced decision-making, and fresh perspectives. Leaders who harness dispute as an opportunity cultivate innovative cultures, elevating team performance and overall organizational success. In modern contexts, conflict becomes a resource that fuels positive change, amplifying not only team dynamics, but also leadership essence. In this course, you will explore the benefits of leveraging conflict as a catalyst for positive change. You will also delve into the different styles of conflict management prevalent in today's workplaces and strategies to handle disputes, quarrels, and dissension more positively.
6 videos |
26m
Assessment
Badge
Leading Others through Conflict
Conflict is inevitable within any organization, and successful leaders must know how to manage conflict. Resolving conflict doesn't have to be a negative force, and leaders can set the tone for conflict resolution, and how it's viewed by their teams. In this course, you'll learn strategies for managing team conflict at both the group and individual levels. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways.
7 videos |
42m
Assessment
Badge
PMI PDU
Leadership Insights on Conflict Management
Don't let conflict create chaos! By learning to deal with different types of conflict, understanding the impact of personality, and using language to your advantage, you can take control-whether you are managing conflict or mixed up in it.
20 videos |
46m
Badge
Remote Innovation Through Conflict and Collaboration, powered by MIT SMR
The authors share details pertaining to how leaders can connect to individuals, teams, and C-suite to support innovation in remote work, and also how leaders can embed innovation in remote teams by directly connecting the different levels, functions, and specializations.
3 videos |
11m
Assessment
Badge
Leadercamp on-demand: Managing Conflict Series on Active Listening
The ability to manage conflict up, down, and across an organization is pivotal for success - and even survival-in today's fragmented organizations. In this first Leadercamp in a three-part series on The Art and Discipline of Managing Conflict, renowned author and respected management consultant Howard M. Guttman will focus on the first crucial step in effective conflict management: developing your ability to listen like you've never listened before, especially in situations where a colleague's needs are pressing. You will come away with deep insights into how to handle difficult conversations, listen more effectively, assert artfully, and show up more powerfully and transparently at those make-or-break moments of truth.
1 video |
29m
Badge
Setting Professional Boundaries
In today's professional landscape, where the lines between work and personal life often blur, mastering the art of setting boundaries has become indispensable. Setting boundaries is not merely an act of individual wellness; it's a pivotal skill that bolsters team dynamics, enhances productivity, and fosters a respectful organizational culture. In this course, you'll learn the key aspects of professional boundaries that help foster a healthy work environment. You'll learn to identify the deterrents to setting professional boundaries. You'll also learn about strategies to set healthy professional boundaries and maintain those boundaries consistently.
6 videos |
28m
Assessment
Badge
PMI PDU
MIT SMR: How to Turn Pushback Into Progress
In this short video, learn how leaders can handle pushback in ways that actually build team trust.
1 video |
9m
Leadercamp on-demand: Managing Conflict Series on Assertion
Today's asymmetric, hybrid, and matrixed organizations can easily become holding pens for conflict. In this second Leadercamp in a three-part part series on The Art and Discipline of Managing Conflict, renowned author and respected management consultant Howard M. Guttman will focus on Assertion, the second foundational element for effective conflict management. Based on his 30+ years of consulting experience, Guttman provides insights into your current conflict management behavior and improves your ability to assert more artfully, set boundaries, and show up more powerfully.
1 video |
52m
Badge
Leadercamp on-demand: Managing Conflict Series on Conflict Management
In today's organizations, most work gets done by cross-functional teams, many of which work virtually and across different cultures and time zones. Breakdowns are common, leading organizations to clash more passionately with themselves than with competitors. A new set of conflict management skills is required to turn conflict into healthy disagreement and resolution. In this third and final Leadercamp in a three-part series on The Art and Discipline of Managing Conflict, renowned author and respected management consultant, Howard M. Guttman, will focus on Conflict Management, the third foundational element for effective conflict management.
1 video |
52m
Badge
SHOW MORE
FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE COURSES
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.BOOKS INCLUDED
Book
MIT Sloan Management Review Article on Managing ConflictIn this collection of articles from MIT Sloan Management Review, you'll learn how to maintain balance between business and cultural norms, if a lack of diversity can lead to mistakes in your decision making, if conflict can result in innovative solutions, and more.
33m
By MIT Sloan Management Review
Book
MIT Sloan Management Review Article on NegotiationIn this collection of articles from MIT Sloan Management Review, you'll learn the key traits and abilities any negotiator needs to successfully make a deal, and how to identify the best strategy for working with either an ally or a competitor.
1h 22m
By MIT Sloan Management Review
Book
Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working RelationshipsDemonstrating how effective conflict management can have a powerful impact on the way organizations channel their energies, this book provides practical guidance on how to prevent, contain, and resolve conflict in the workplace.
5h 10m
By Clive Johnson, Jackie Keddy
Book
Engagement: Transforming Difficult Relationships at WorkPresenting an engaging business novella that relates real, practical techniques captured in a 4-step SURE model for handling people problems, this book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success.
2h 48m
By Joan V. Gallos, Lee G. Bolman
Book
The Essential Workplace Conflict Handbook: A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase ProductivityUsing examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, this handbook gives you the confidence to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role - and also gives the organization a plan for what it can do to foster a tension-free workplace.
2h 27m
By Barbara Mitchell, Cornelia Gamlem
Book
Conflict ManagementExploring the best ways to manage conflict situations in the workplace, this book shows that while conflict can be a very destructive force, it can also prove to be a creative and positive one if managed correctly.
1h 42m
By Baden Eunson
Book
Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (Without Money or Muscle)Using behind-the-scenes stories of fascinating real-life negotiations to illustrate key lessons, this book shows how to defuse even the most potentially explosive situations and to find success when things seem impossible.
4h 2m
By Deepak Malhotra
Book
The Elephant in the Boardroom: How Leaders Use and Manage Conflict to Reach Greater Levels of SuccessExploring the unique and challenging relationship that leaders have with conflict, this book offers the know-how needed to use conflict as the engine of innovation and creativity so you will learn how to act courageously and be better equipped to lead and win in today's complex and turbulent world.
3h 12m
By Edgar Papke
SHOW MORE
FREE ACCESS
AUDIOBOOKS INCLUDED
Audiobook
Conflict without Casualties: A Field Guide for Leading with Compassionate Accountability, Second EditionThis audio edition helps us avoid the casualties of conflict through openness, resourcefulness, and persistence.
6h 13m 33s
By Nate Regier
Audiobook
Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (without Money or Muscle)This audio edition shows how to defuse even the most potentially explosive situations and to find success when things seem impossible.
6h 59m 38s
By Deepak Malhotra
Audiobook
The Elephant in the Boardroom: How Leaders Use and Manage Conflict to Reach Greater Levels of SuccessThis audio edition explores the unique and challenging relationship that leaders have with conflict, and offers the know-how needed to use conflict as the engine of innovation and creativity.
6h 7m 46s
By Edgar Papke
SKILL BENCHMARKS INCLUDED
Leading Your Team
Great teams don't come together by accident. Successful leaders know that putting together an efficient and effective team requires planning, forethought, honest assessment, and a little trial and error. And once you've put the team together, then comes the work of coaching, motivating, and managing them. In this Leading Your Team Unit benchmark, you'll have the opportunity to see where your team building, and team leading skills currently stand and learn where you can further develop and refine your abilities to lead your team to success. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement, so you can find suitable content and curate your own learning path. The courses recommended at the end of this benchmark can help you fill potential gaps in your knowledge.
6m
| 6 questions
