The Essential Workplace Conflict Handbook: A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
- 2h 27m
- Barbara Mitchell, Cornelia Gamlem
- Red Wheel/Weiser
- 2015
Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity.
Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict Handbook will help employees, managers at all levels, and business owners answer the following important questions:
- What's changing in the workplace and the workforce today?
- Are the right issues being addressed?
- How can we create more options to solve conflicts?
- What's my conflict style, and why is it important?
- How should I set and manage expectations?
- What happens when disruptive behavior gets out of control?
Positive interactions are critical to successful workplaces. This vital new title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It also gives the organization a plan for what it can do to foster a tension-free workplace.
About the Authors
Barbara Mitchell is an author, speaker, human resources consultant, and coauthor of The Big Book of HR and The Essential HR Handbook. Most of her HR career was spent with Marriott International. She is now managing partner of The Mitchell Group, helping clients successfully hire, develop, engage, and retain the best talent available.
Cornelia Gamlem, SPHR, is president of The GEMS Group, Ltd., and consults, speaks, and writes on human resource and management issues. A recognized expert in employee relations and human resources, she coauthored The Big Book of HR and Roadmap to Success: 5 Steps to Putting Action Into Your Affirmative Action Plan.
In this Book
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Introduction
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Chapter 1: What’s New at Work?
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Chapter 2: Why Can’t Everyone Be Like Me?
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Chapter 3: What’s Happened to Team Spirit?
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Chapter 4: What’s the Problem?
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Chapter 5: Listen Up!
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Chapter 6: You Want Me to Do What?
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Chapter 7: Don’t Draw a Line in the Sand!
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Chapter 8: What’s Your Type?
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Chapter 9: Whose Fight Is It Anyway?
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Chapter 10: Are You Playing Nice in the Sandbox?
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Chapter 11: What’s an Organization to Do?
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Afterword
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Appendix—Additional Resources
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Bibliography
