Conflict Management
- 1h 42m
- Baden Eunson
- John Wiley & Sons (US)
- 2007
Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.
In this book you will find many options for managing conflict, including:
- planning
- goal setting
- compromise
- mediation
Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.
About the Author
Baden Eunson teaches in the school of English, Communications and Performance Studies at Monash University, and also runs a training and consultancy business. He is the author of numerous books, including the best-selling C21: Communicating in the 21st Century, 2nd edn, John Wiley & Sons.
In this Book
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Chapter 1: Conflict — the Basics
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Chapter 2: Conflict Development
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Chapter 3: Approaches to Managing Conflict
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Chapter 4: Negotiation — The Basics
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Chapter 5: Positions, Concessions and Interests
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Chapter 6: Getting Ready to Negotiate
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Chapter 7: Negotiation styles
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Chapter 8: Negotiation Tools and Planning
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Notes
