Engagement: Transforming Difficult Relationships at Work
- 2h 48m
- Joan V. Gallos, Lee G. Bolman
- John Wiley & Sons (US)
- 2016
Engagement is the manager's essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You'll learn alongside the story's manager as she uses the model to find artful solutions to problems that could have easily derailed her chances of success.
People are the hardest part of a manger's job. No matter how well-matched their skill sets, there is always the potential for interpersonal conflicts and strains to throw the team off-course. This book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success.
- Find creative solutions to persistent issues
- Dig into the interpersonal dynamics at work
- Learn how to handle—and manage—difficult people
- Apply key strategies for engaging the team
This compact, easy-to-apply set of guidelines draws on your leadership skills while providing a strong foundation for a new managerial approach. Effective management is frequently a tightrope between results and morale, and Engagement shows you how to find your balance and steady your team.
About the Author
LEE G. BOLMAN holds the Marion Bloch Missouri Chair in Leadership at the Henry W. Bloch School of Management at the University of Missouri – Kansas City. He is the coauthor of How Great Leaders Think; Reframing Organizations; The Wizard and the Warrior; and Leading with Soul, all from Jossey-Bass.
JOAN V. GALLOS is professor of leadership at Wheelock College, where she also served as Vice President for Academic Affairs. Gallos is coauthor of Teaching Diversity: Listening to the Soul, Speaking from the Heart; editor of both Organization Development A Jossey-Bass Reader and Business Leadership: A Jossey-Bass Reader (second edition); and creator of the teaching materials for the full Jossey-Bass Reader Series.
BOLMAN and GALLOS are the co-authors of Reframing Academic Leadership, also published by Jossey-Bass.
In this Book
-
Preface
-
Introduction
-
Chapter 1: The Choice
-
Chapter 2: The Boss
-
Chapter 3: A Single Step
-
Interlude 1: Coping with Bullies
-
Chapter 4: The Motley Crew
-
Chapter 5: SOS
-
Chapter 6: The Ally
-
Interlude 2: Managing the Boss
-
Chapter 7: Madison
-
Chapter 8: Data
-
Chapter 9: Underperforming
-
Chapter 10: The Check-in
-
Interlude 3: Learning with Tenacity
-
Chapter 11: Clarity
-
Chapter 12: Checking It Twice
-
Chapter 13: Production
-
Interlude 4: Leading with Purpose
-
Chapter 14: Sales
-
Chapter 15: A Warning from Michael
-
Chapter 16: Hate Your Boss?
-
Chapter 17: In Sheep’s Clothing
-
Chapter 18: Fire Your Star?
-
Chapter 19: Back to the Boss
-
Interlude 5: Move On? Push Out?
-
Chapter 20: The Game Plan
-
Interlude 6: A SURE Tour de Force
-
Chapter 21: The New Boss
-
Chapter Epilogue: The Sure Route to Success─Engagement
-
The Skills of Engagement Tutorial
-
Notes
