Listening
- 4 Courses | 1h 32m 53s
- 5 Books | 12h 18m
- 7 Audiobooks | 22h 30m 47s
You may think you're a good listener, but others may disagree. Make the commitment today to become a better listener. Learn to break bad habits and up your listening game.
GETTING STARTED
Overcoming Barriers to Effective Listening
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1m 34s
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3m 8s
COURSES INCLUDED
Overcoming Barriers to Effective Listening
Barriers to effective listening are present at every stage of the listening process. There are several factors that present these barriers, including emotions, noise, uninteresting conversations, or unwanted distractions. In this course, you'll learn to recognize how good listening habits can increase your effectiveness in the workplace and what listening tendencies interfere with effective communication. You'll also learn to recognize strategies for maintaining focus while listening and identify ways to effectively listen when your emotions have been activated.
6 videos |
22m
Assessment
Badge
PMI PDU
Listening to Engage, Empower, and Influence
The working world has never been more complex than it is today, with cost pressures, customer demands, and competitive markets. None of these challenges can be addressed by "going it alone." Collaboration is key, bringing the organization's best minds together to address these challenges. And key to collaboration is effective listening, ensuring that each member of an organization fully expresses their viewpoints and that these viewpoints are considered by their colleagues. In this course, you'll learn practical skills for drawing out and synthesizing others' viewpoints in service of improving your individual performance. You'll also explore bringing out the best in others and creating the best possible solutions to the challenges faced by today's organizations.
6 videos |
28m
Assessment
Badge
PMI PDU
Enhancing Communication through Listening
Listening is one of the most important ways to ensure effective communication, yet it gets the least focus in a workplace. Listening plays a vital role in any collaborative environment because being able to listen well helps you understand other peoples' perspectives. In this course, you'll learn how to adopt some established best practices for more-focused and committed listening. You'll discover how to develop active listening skills and how to build trust with the power of attention and listening. You'll also learn to recognize the types of listening that help you better understand the messages you receive in different situations.
6 videos |
22m
Assessment
Badge
PMI PDU
Taking Effective and Professional Notes
Skilled note taking can make you more productive in business situations. Writing notes and engaging in written communication also provide an effective record to review when necessary. In this course, you'll learn tools, techniques, and grammar strategies for effective note taking in interviews and meetings. You'll also learn ways to write notes that help you learn and recall information, to make it easier to communicate to others.
6 videos |
19m
Assessment
Badge
PMI PDU
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EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE COURSES
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.BOOKS INCLUDED
Book
Just Listen: Discover the Secret to Getting Through to Absolutely AnyoneDiscussing the skills you need to get through to anyone, this book shares simple but powerful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies.
3h 49m
By Mark Goulston
Book
How to Listen and How to Be Heard: Inclusive Conversations at WorkFor anyone who has ever felt their voice isn't heard at work, this is a guide on how to empower yourself and others to communicate with people who think, act, and experience things differently than you do, and do so with more confidence, candor, and authenticity.
3h 49m
By Alissa Carpenter
Book
Active Listening: Improve Your Ability to Listen and LeadAimed at managers and executives who are concerned with their own and others' development, this guidebook can help you become a more effective listener and leader by learning the skills of active listening.
20m
By Michael H. Hoppe
Book
Dale Carnegie & Associates: Listen! The Art of Effective CommunicationUsing vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener and making yourself heard and understood, this book will show you how it's done, even in difficult situations.
2h 7m
By Dale Carnegie & Associates
Book
Solving Tough Problems: An Open Way of Talking, Listening, and Creating New RealitiesUsing examples from families, governments, corporations and nonprofits, the author explores the connection between individual learning and institutional change, and shows how talk productively about complex issues by learning to listen.
2h 13m
By Adam Kahane
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FREE ACCESS
AUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
Power Listening: Mastering the Most Critical Business Skill of AllPower Listening explores the idea that most of the information you need to make sound decisions in your business or personal life is readily available, if only you remain silent long enough to hear it. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
9m 39s
By Bernard T. Ferrari
AUDIOBOOK SUMMARY
Satisfaction: How Every Great Company Listens to the Voice of the CustomerSatisfaction provides the basics you can use to identify the important issues fundamental to customer-focused marketing. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
11m
By Chris Denove, James D. Power IV
Audiobook
Listening: The Forgotten Skill: A Self-Teaching Guide, Second EditionThis audio edition shows you how to acquire active, productive listening skills and put them to work for you--professionally, socially, and personally. Read by the author.
3h 57m 37s
By Madelyn Burley-Allen
Audiobook
Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done FasterThis audio edition highlights the role of listening in effective communications and breaks it down into a set of learnable skills.
8h 23m 43s
By Dorothy Grover Bolton, Robert Bolton
Audiobook
Maestro: A Surprising Story About Leading by ListeningThis audio edition reveals powerful leadership lessons by explaining the inner workings of a symphony orchestra.
3h 46m 17s
By Roger Nierenberg
Audiobook
Power Listening: Mastering the Most Critical Business Skill of AllThis audio edition reveals a step-by-step process that will help anyone become an active listener, and be able to shape and focus any conversation.
5h 36m 11s
By Bernard T. Ferrari
Audiobook
Mark Goulston on Just ListenIn this AMACOM Edgewise podcast, author Mark Goulston provides some scripts and keywords to use to smooth out even the toughest conversations.
26m 20s
By Mark Goulston
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FREE ACCESS
SKILL BENCHMARKS INCLUDED
Listening
You may think you're a good listener, but others may disagree. Make the commitment today to become a better listener. Learn to break bad habits and up your listening game. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement, so you can find suitable content and curate your own learning path. The courses recommended at the end of this benchmark can help you fill potential gaps in your knowledge.
7m
| 6 questions