Customer Service Representative Journey
- 141 Courses | 52h 19m 46s
- 6 Books | 50m
- 6 Audiobooks | 1h 52m 44s
Basics of Customer Service
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. Learn more about the basics of customer service.
- 7 Courses | 3h 17m 18s
- 1 Book | 10m
- 1 Audiobook | 20m 49s
Communication Skills
Effectively communicating with customers increases customer satisfaction and projects service excellence. Learn more about communication.
- 8 Courses | 3h 30m 18s
- 1 Book | 11m
- 1 Audiobook | 21m 46s
Problem Solving
Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution. Learn more about problem solving.
- 11 Courses | 3h 58m 55s
- 1 Book | 9m
- 1 Audiobook | 15m 59s
Detail-oriented and Organizational Skills
If you want to manage your schedule and make your time count, you have to be organized. But to stay organized, you need to check your progress. This mean developing schedule management skills. The stress and potential for mistakes grows when you don't spend time organizing your time. Learn more about being detail-oriented and increase your organizational skills.
- 7 Courses | 2h 37m 3s
- 1 Book | 4m
- 1 Audiobook | 16m 20s
Professionalism, Accountability, & Ethics
Everyone must also answer to an inner boss, a personal, internal voice that provides guidance on whether the job is done as well as you can do it. Accepting personal accountability means your setting demanding standards and committing to meeting them. Learn more about professionalism, accountability, and ethics.
- 10 Courses | 3h 58m 52s
- 2 Books | 16m
- 2 Audiobooks | 37m 50s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.