Aspire Journeys

Customer Service Representative Journey

  • 141 Courses | 52h 19m 46s
  • 6 Books | 50m
  • 6 Audiobooks | 1h 52m 44s
Rating 4.6 of 42 users Rating 4.6 of 42 users (42)
Success is both an outcome and a mindset. Customer service professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude. Since customer needs lie at the heart of every service interaction, CSR's must be able to identify both their stated and unstated needs whether by phone, e-mail, live chat, in person, or by other methods. Customer support professionals use a combination of skills to analyze beyond the stated requirements to uncover the full spectrum of customer needs. This Journey is based on real-time market information from Lightcast and focuses on the role of the Customer Service Representative (CSR) within organizations.

Basics of Customer Service

As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key.  Learn more about the basics of customer service.

  • 7 Courses | 3h 17m 18s
  • 1 Book | 10m
  • 1 Audiobook | 20m 49s

Communication Skills

Effectively communicating with customers increases customer satisfaction and projects service excellence.  Learn more about communication.

  • 8 Courses | 3h 30m 18s
  • 1 Book | 11m
  • 1 Audiobook | 21m 46s

Problem Solving

Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution.  Learn more about problem solving.

  • 11 Courses | 3h 58m 55s
  • 1 Book | 9m
  • 1 Audiobook | 15m 59s

Detail-oriented and Organizational Skills

If you want to manage your schedule and make your time count, you have to be organized. But to stay organized, you need to check your progress. This mean developing schedule management skills. The stress and potential for mistakes grows when you don't spend time organizing your time.  Learn more about being detail-oriented and increase your organizational skills.

  • 7 Courses | 2h 37m 3s
  • 1 Book | 4m
  • 1 Audiobook | 16m 20s

Professionalism, Accountability, & Ethics

Everyone must also answer to an inner boss, a personal, internal voice that provides guidance on whether the job is done as well as you can do it. Accepting personal accountability means your setting demanding standards and committing to meeting them.  Learn more about professionalism, accountability, and ethics.

  • 10 Courses | 3h 58m 52s
  • 2 Books | 16m
  • 2 Audiobooks | 37m 50s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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