Aspire Journeys
411 Technical Support Specialist Basic KSAT Journey
- 30 Courses | 38h 56m 44s
Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable).
411 Technical Support Specialist Basic
This track contains basic content for the 411-DCWF: Technical Support Specialist journey.
- 30 Courses | 38h 56m 44s
COURSES INCLUDED
CompTIA IT Fundamentals: Basic IT Concepts
Computers are an integral part of our lives, both personally and professionally. In a few short decades, they have become so indispensable that understanding how they work and how to use them has become imperative. In this course, you will be introduced to basic information technology (IT) concepts, beginning with common numbering systems used by computers and the two international data standards. Then you will explore the character and numerical data types used in computer programming. Finally, you will learn about the basics of computer processing, inputs and outputs, the role of computer storage, and how it works. This course helps prepare learners for the CompTIA IT Fundamentals (ITF+) certification exam, FC0-U61.
15 videos |
1h 49m
Assessment
Badge
CompTIA IT Fundamentals: CIA Triad
Computer data is created at a rate that we can barely comprehend. Much of that information is immensely useful and readily available to anyone, but there is a large contingent of information that is and should remain confidential. In this course, you will explore the CIA triad, beginning with the principle of least privilege and concerns surrounding confidentiality, integrity, and availability. Then you will learn about methods for protecting information, including antivirus and antimalware software, firewalls, password security, and safe browsing. Finally, you will discover the importance of patching and updates, best practices for device security, and removing unwanted software. This course helps prepare learners for the CompTIA IT Fundamentals (ITF+) certification exam, FC0-U61.
17 videos |
1h 43m
Assessment
Badge
CompTIA IT Fundamentals: Computer Devices & Components
By modern standards, computer setups are no longer as simple as requiring a box, keyboard, mouse, and monitor. Other peripherals in the past were optional and not nearly as common as they are now. In this course, explore concepts for computer devices and components, such as the basics of computer networking. Next, learn about various peripherals, including setup steps and installation methods. Finally, examine the insides of computers with an overview of motherboards, BIOS and firmware, CPUs and RAM, storage types, cooling systems, and network interface cards (NICs). This course helps prepare learners for the CompTIA IT Fundamentals (ITF+) certification exam, FC0-U61.
17 videos |
2h 41m
Assessment
Badge
CompTIA IT Fundamentals: Data, CPUs, & Troubleshooting
What goes on under the hood of computers is a marvel of human ingenuity that most people don't stop to consider, even though computers are never far away in our professional or private lives. In this course, you will explore the basics of data, CPUs, and troubleshooting, beginning with an overview of data and information as assets, intellectual property and digital products, and data-driven business decisions. Then you will discover processors, data storage measurements, and throughput measurements. Finally, you will focus on troubleshooting, including the methodology used for preventing, detecting, and remedying the problem. This course helps prepare learners for the CompTIA IT Fundamentals (ITF+) certification exam, FC0-U61.
18 videos |
1h 59m
Assessment
Badge
CompTIA IT Fundamentals: Internet, Storage, & Computer Systems
When computers first hit the scene, they were a marvel and a mystery to most individuals, but accessibility improvements over time allowed them to become moderately more useful. They then began to extraordinarily change the world with the advent of the Internet. In this course, discover the role and features of the Internet, storage, and computer systems, beginning with the various Internet connection technologies and computer storage types. Next, learn about the various types of computers and the features of mobile phones, tablet devices, and gaming systems. Finally, explore an overview of the Internet of Things (IoT) and the technological advances that enable IoT. This course helps prepare learners for the CompTIA IT Fundamentals (ITF+) certification exam, FC0-U61.
14 videos |
1h 29m
Assessment
Badge
CompTIA IT Fundamentals: Operating Systems
Computers need software to function, and that software has changed fundamentally since the very first computers were created. Nowadays, sophisticated operating systems (OSs) are used to perform everyday tasks. In this course, learn about computer operating systems, including the types and basic features of OSs and the application hardware interface. Next, explore Windows management, including managing applications, devices, users, and access control. Finally, investigate file systems, key OS features, task scheduling, and common methods for tweaking a Windows OS, including using command line interfaces (CLIs) to perform operations. This course helps prepare learners for the CompTIA IT Fundamentals (ITF+) certification exam, FC0-U61.
18 videos |
2h 24m
Assessment
Badge
Certified in Cybersecurity (CC): Core Security Principles & Risk Management
It is of high importance that organizations operate upon a solid foundation of security principles, concepts, and risk management. It is impossible to reduce security risk until core security and risk management principles are defined. In this course, explore the elements of the confidentiality, integrity, and availability (CIA) triad, along with the essentials of authentication and using non-repudiation services. Next, examine what risk is and the terminology surrounding risk management, threats, and vulnerability. Finally, learn about risk assessment, identification, and treatment and compare qualitative and quantitative risk analysis. This course prepares learners for the (ISC)2 Certified in Cybersecurity exam.
11 videos |
32m
Assessment
Badge
Certified in Cybersecurity (CC): Security Governance, Policies, & Controls
Security governance is a huge part of overall corporate or organizational governance. The security practitioner must be aware of various governance elements, regulations, laws, standards, policies, and procedures. Begin this course by exploring the elements of governance, including mission charter, leadership, and corporate guidance. Then investigate various laws and regulations like General Data Protection Regulation (GDPR) and HIPAA, standards issued by the International Organization for Standardization and International Electrotechnical Commission (ISO/IEC), and the National Institute of Standards and Technology (NIST), and common policies and standard operating procedures. Next, examine the International Information System Security Certification Consortium (ISC2) code of ethics. Finally, discover security control categories and types. This course prepares learners for the (ISC)2 Certified in Cybersecurity exam.
10 videos |
25m
Assessment
Badge
Certified in Cybersecurity (CC): Incident Response
Practically anything that occurs in the enterprise can be called an event, but not all events are negative occurrences. It is the problematic events that are managed with the incident response practice. In this course, you will begin by exploring incident terminology and the goal of incident response. Next, discover the phases of the incident response lifecycle: Preparation, Detection and Analysis, Containment, and Post-incident Activities. Finally, you will explore additional incident response topics, including incident response teams, forensics, and problem management. This course prepares learners for the (ISC)2 Certified in Cybersecurity exam.
10 videos |
28m
Assessment
Badge
Certified in Cybersecurity (CC): Business Continuity Planning
Many organizations nowadays have become aware of the need for business continuity planning, also known as continuity of operations. The main objective of a business continuity plan (BCP) is for an organization to maintain organizational operations while recovering from a major interruption. In this course, explore the importance and goals of business continuity and continuity of operations, as well as the components of a business continuity plan. Next, learn about business impact analysis (BIA), backup and restore policies, and disaster recovery plans. Finally, investigate the various tests and drills that incident response and business continuity plans should be subjected to. This course prepares learners for the (ISC)2 Certified in Cybersecurity exam.
10 videos |
30m
Assessment
Badge
Certified in Cybersecurity (CC): Networking & Security Infrastructure
Although new security practitioners can come from development, database, or other backgrounds, the majority of security professionals come from a networking background. It is virtually impossible to separate networking knowledge from security expertise. Begin this course by exploring network types, network devices, and device addressing mechanisms. Then you will discover the Open Systems Interconnection (OSI) and Transmission Control Protocol/Internet Protocol (TCP/IP) reference models, logical ports, and the TCP handshake. Next, you will focus on transport layer security (TLS) and IP security (IPsec). Finally, you will examine virtual LANs (VLANs) and Wi-Fi fundamentals. This course prepares learners for the (ISC)2 Certified in Cybersecurity exam.
12 videos |
45m
Assessment
Badge
Certified in Cybersecurity (CC): Data Security & System Hardening
For many organizations, data is the most critical asset to be secured. Begin this course by exploring the data life cycle, or the different phases a piece of data goes through, from data creation to data destruction. You will focus on each of the six phases, including create, store, use, share, archive, and destroy. Then, you will learn how to log and monitor security events using modern enterprise and cloud-based solutions. Next, you will investigate encryption, hashing, and digital signing. Finally, you will discover system hardening practices like patch management. This course prepares learners for the (ISC)2 Certified in Cybersecurity exam.
11 videos |
29m
Assessment
Badge
Cloud Data Platforms: Cloud Computing
Cloud computing has revolutionized the way we build, deploy, and maintain applications. Due to this paradigm shift, many businesses now rent rather than own IT infrastructure. This new way of approaching infrastructure requirements has given way to multiple cloud computing models, such as Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Function as a Service (FaaS). Knowing what your options are for cloud computing can help you choose the best models for your needs. Use this course to gain a solid foundational understanding of cloud computing. Compare various cloud service providers based on services, available tools, and pricing. Learn about real-life use cases for cloud computing and how businesses can benefit from this ever-evolving technological feat. When you've completed this course, your newfound knowledge of cloud computing will help you decide how it can help your business.
12 videos |
46m
Assessment
Badge
Cloud Security Fundamentals: Basics of Cloud Operations
Learners can build a foundation for upcoming cloud security topics by exploring cloud definitions, roles, deployment models, characteristics, and building block technologies in this 9-video course. In the first tutorial, you will learn what cloud computing is, its definitions, and roles. You will then examine the characteristics of key cloud computing models, including Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (Paas). Learners next take a look at the building blocks of what makes cloud computing tick, which is virtualization technology. Following on from this, you will explore compute building block technologies; storage building block technologies, and networking building block technologies. You will also need to be aware of the different database building block technologies offered by your cloud provider. In the final tutorial in this course, learners will compare common public cloud solution provider (CSP) product offerings. In the concluding exercise, you will need to list four advantages of cloud computing, four common software as a service solutions, and four database building block technologies.
10 videos |
54m
Assessment
Badge
Agile Organizations: Cloud for Agile Software Development
The cloud has various deployment and service models that can be combined with Agile software development methodologies to help your organization design and create your very own cloud strategy based on your organization's needs. In this course, you'll learn about Agile software development, cloud management, cloud identity and access management, the cloud physical infrastructure, the cloud logical infrastructure, and cloud privacy. Next, you'll examine the available cloud deployment models such as public, private, hybrid, community, and virtual public clouds, as well as multi-cloud and multitenancy environments. You'll then move on to explore cloud service models such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Finally, you'll learn about advanced topics such the Internet of Things.
14 videos |
1h 18m
Assessment
Badge
CompTIA A+ Core 1: Cloud Computing Concepts
Cloud computing allows users to store and access data and programs over the internet instead of a local hard drive. In this course, explore cloud computing concepts such as cloud model types, resource sharing, measure service, and virtual desktops. Discover the features of Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS); and learn how to differentiate between public, private, hybrid, and community cloud infrastructures. Discover key differences between internal and external shared resources and explore rapid elasticity, a feature that allows for scalable provisioning. Finally, examine the considerations and benefits of using a measured service or a metered service and investigate the types of virtual desktops and their purposes. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.
11 videos |
1h 17m
Assessment
Badge
CompTIA A+ 220-1001: Working with Peripheral Devices
This course explores peripheral devices and information on the various types of hardware that can be connected to your computer. Features and functions of each of the types of hardware are also covered. Devices covered in this course are: printers, including laser, dot matrix, and inkjet; scanners, including flatbed and barcode; monitors, including the two main types, cathode ray tube (CRT) and liquid crystal display (LCD); a relatively new peripheral device, the virtual reality, or VR, headset; and external optical drives; mice and keyboards with additional features. Learners observe touchpads and signature pads; game controllers; digital cameras and webcams; microphone and speakers; projectors; implementing several methods of external storage drives; KVM switch (stands for keyboard, video, and mouse), a physical device that allows a user to control multiple computers, but with a single set of peripherals, specifically, your keyboard, your mouse, and your monitor; magnetic and chip readers; and Near Field Communication (NFC). Conclude the course with an informative discussion about smart card readers. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
17 videos |
1h 15m
Assessment
Badge
CompTIA A+ Core 2: Operating System & Network Management
Understanding the network connectivity options in modern operating systems is a vital skill you need as a technician. In this course, you will explore various GUI management tools that can be used when working in Windows. Learn to navigate and configure Control Panel settings and discover how to utilize networking commands in Windows and Linux, and management tools for macOS. Next, you will review how IP addressing, DNS, and DHCP works and observe how to configure Windows DNS and DHCP servers. Finally, learn how to manage various network settings, including those related to Windows Defender and Microsoft Active Directory. Upon completion of this course, you'll be able to use command-line management tools and manage network-related settings in Windows, Linux, and the macOS. This course will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.
16 videos |
1h 50m
Assessment
Badge
CompTIA A+ Core 2: Operating System Security Best Practices
There are many things to consider when managing and configuring basic security settings in the Microsoft Windows OS. Therefore, technicians must become well versed in configuring and enforcing workstations to meet best practices for security. In this course, you will begin by learning how to configure basic security settings including firewalls, Defender anti-virus, users and groups, and operating system login options. Explore the difference between NTFS and share permissions and discuss file and folder attributes and inheritance. Next, discover features of the administrator and standard user accounts and learn the fundamentals of user account control (UAC). Lastly, explore how to configure workstation security using features such as encryption, complex passwords, and account management and how to disable the AutoRun and AutoPlay features. Upon completion, you'll know how to configure basic security setting in the Windows OS. This course is part of a series used to prepare for the CompTIA A+ Core 2 (220-1102) certification exam.
16 videos |
1h 34m
Assessment
Badge
CompTIA A+ Core 2: Information Management & Change Management Processes
Ticketing systems are a great way to collect user and device information, descriptions of problems, and problem resolutions. This course will explore ticketing and asset management systems and how these systems capture information about events and resources. Explore document types such as acceptable use policies, compliance, and network topology diagrams. Discover components of a typical standard operating procedure, including procedures for custom installation of software packages. Next, consider the importance of knowledge base articles and explore best practices for documenting business processes, including rollback plans, sandbox testing, and responsible staff members. Lastly, explore considerations when explaining basic change management best practices. This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.
11 videos |
55m
Assessment
Badge
CompTIA A+ Core 2: Safety Procedures & Environmental Impacts
Environments should be designed and maintained with personal safety best practices and safety standards in mind. Enforcing safety standards helps ensure that operators are kept safe and prevented from causing harm to their systems. In this course, you'll learn when and where to use electrostatic discharge straps, mats, and bags. Explore personal safety measures, including disconnecting power before repairing a PC, lifting techniques, electrical fire safety, safety goggles, and air filtration masks. Discover material safety data sheet (MSDS) handling and disposal recommendations, including proper battery disposal, proper toner disposal, and proper disposal of other devices and assets. You will also learn the importance of temperature, humidity-level awareness, and proper ventilation, including equipment placement, dust cleanup, and compressed air and vacuums. Lastly, explore the impact of power surges, under-voltage events, and power outages and discuss when to use battery backup and surge suppressors. This course helps prepare for CompTIA A+ certification exam 220-1102.
12 videos |
57m
Assessment
Badge
CompTIA A+ Core 2: Communication Techniques, Licensing, & Policy Concepts
Professionalism is essential in any working environment, especially business operations that require interactions with customers. Learn about proper communication techniques and professionalism, such as avoiding jargon, acronyms, and slang. Explore how to maintain a positive attitude, project confidence, listen actively, and be on time. Discover how to avoid distractions including personal calls, texting, and personal interruptions. Explore how to set and meet expectations and timelines, and how to properly communicate status with the customer. Lastly, learn the importance of prohibited content/activity, privacy, licensing, and policy concepts. This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.
12 videos |
1h
Assessment
Badge
CompTIA A+ Core 2: Scripting & Remote Technologies
Remote access is accessing a computer or device from any location, including remotely administering networks and computing environments. Scripting is the process of automating tasks that would otherwise be performed individually by a human operator. In this course, discover how to leverage remote access technologies. First, learn the basics of scripting, including script file types, use cases, and other considerations for using scripts. Next, explore remote access methods and tools, and examine the security considerations of each access method. Finally, discover how to leverage remote access technologies and recognize remote access methods and tools, including the security considerations of each access method. This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.
12 videos |
1h 15m
Assessment
Badge
Defining Cloud Computing for Decision-makers: Cloud Computing Principles
The cloud has various deployment and service models that can help an organization design their very own cloud strategy based on their needs. In this course, you'll learn about components of cloud computing including storage, compute, data management, monitoring, code management, and process and deployment management. Investigate cloud deployment models (public, private, hybrid, and community) and serverless architectures such as Backend as a Service (BaaS) and Function as a Service (FaaS). Explore cloud service models such as Infrastructure as a Service, Platform as a Service, and Software as a Service and discover common use cases for each. Finally, learn about cloud deployment architectures and security considerations including lack of control, data breaches, and compliance. After course completion, you'll be able to recognize cloud deployment and service models and key cloud security considerations.
15 videos |
1h 40m
Assessment
Badge
Information Security for Leaders: An Introduction to InfoSec
Information security, often called InfoSec, consists of tools and processes used to protect data and sensitive information from threats and attacks. In this course, explore the history of information security and discover how to differentiate between cybersecurity and information security. Discover common myths and misconceptions about information security and learn about types of information security, such as infrastructure, cloud, application, and incident response. Next, you will explore security threats, including social media attacks, social engineering, malware, and misconfigurations, and common information security and data protection laws. Finally, you will investigate the responsibilities of a Chief Information Security Officer (CISO), including developing sound security practices, identifying security objectives, conducting awareness and training programs, and ensuring regulatory compliance. Upon completion, you'll be able to recognize the importance of information security and the key roles and responsibilities required to protect an organization
15 videos |
1h 18m
Assessment
Badge
Information Security for Leaders: Elements of InfoSec
Confidentiality, integrity, and availability, otherwise known as the CIA triad, is a common information security model used by organizations to design and implement their overall security policies and frameworks. In this course, you will learn the basics of confidentiality, integrity, and availability, and discover emerging challenges brought on by big data and the Internet of Things (IoT). Explore the stages of information security risk management (ISRM) and learn how to differentiate between various types of security controls. Discover techniques such as defense in depth, data classification, cryptography, access control, and governance, and the importance of having a sound incident response and management strategy in place. Lastly, learn about the role of investigations and forensics as well as the steps in a forensic investigation such as searching and seizing, acquisition, analysis, and reporting. After course completion, you'll be able to recognize common elements of information security.
15 videos |
1h 54m
Assessment
Badge
Information Security Practices: Multi-year InfoSec Planning
There is no easy way to predict the future of information security. There are however strategies leaders can implement to better plan and prepare for future growth, security, and threats. In this course, examine potential information security threats, how complexity makes them challenging to predict and plan for, and the threats that ransomware, cybercrime, and the growing crime-as-a-service (CaaS) community pose. Next, discover how work shortages and voids created by skills gaps can cause major issues and the impact of recent global pandemics. Finally, explore operational technology, application container risks, and the evolving risks posed by artificial intelligence and machine learning. Upon completion, you'll be able to plan for the future as an InfoSec leader.
15 videos |
1h 17m
Assessment
Badge
InfoSec Crisis Management & Incident Response
Not only do IT security teams need to be ready to identify security incidents, but they also need to be able to respond to and manage the environment during a crisis. In this course, you'll explore the term 'crisis' and identify crisis management practices. Discover the key components of an organizational crisis readiness program, including planning, training, technology, tools, and continuous improvement. Next, investigate the roles and responsibilities of a crisis management team, examine measures to minimize disruptions, and determine how incident response planning can help organizations better respond to critical incidents. Then, investigate how to best identify incidents and learn how early detection of incidents can be crucial to containing threats. Lastly, explore the various steps of a typical incident response plan, focusing on identification, containment, investigation, eradication, recovery, and lessons learned. After completing this course, you will be able to recognize what constitutes a crisis and respond to and manage security incidents.
15 videos |
1h 34m
Assessment
Badge
Managing Enterprise InfoSec Risks & Risk Tolerance
IT security risks can be defined as a combination of the consequences of an event and the associated likelihood of occurrence. They can be managed by an organization through asset-safeguarding strategies. Through this course, learn about managing enterprise information security (InfoSec) risk and risk tolerance. Explore the definition of risk, how it differs from threats and vulnerabilities, and the history of information security. Next, discover common threats to IT systems and data, how to identify and manage security risks, and the key differences between quantitative and qualitative risk analysis. Finally, learn about common risk assessment tools and the differences between penetration testing and vulnerability assessments. Upon completion, you'll be able to outline and manage IT security risks.
15 videos |
1h 44m
Assessment
Badge
Microsoft Azure Fundamentals: Cloud Computing
The popularity of cloud computing has exploded in recent years. Organizations can streamline IT service efficiency with the use of cloud services in Microsoft Azure. In this course, explore five standard cloud computing characteristics: on-demand self-service, broad network access, resource pooling, rapid elasticity, and measured service. Discover cloud deployment models like public, hybrid, and community, and look at cloud service models including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Examine core Azure items, such as data centers, regions, and availability zones. Finally, focus on using Azure Arc to manage on-premises and multi-cloud environments. This course can be used to prepare for exam AZ-900, Microsoft Azure Fundamentals.
11 videos |
1h
Assessment
Badge
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