CompTIA A+ Core 2: Communication Techniques, Licensing, & Policy Concepts

CompTIA    |    Beginner
  • 12 videos | 1h 39s
  • Includes Assessment
  • Earns a Badge
Rating 4.5 of 105 users Rating 4.5 of 105 users (105)
Professionalism is essential in any working environment, especially business operations that require interactions with customers. Learn about proper communication techniques and professionalism, such as avoiding jargon, acronyms, and slang. Explore how to maintain a positive attitude, project confidence, listen actively, and be on time. Discover how to avoid distractions including personal calls, texting, and personal interruptions. Explore how to set and meet expectations and timelines, and how to properly communicate status with the customer. Lastly, learn the importance of prohibited content/activity, privacy, licensing, and policy concepts. This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Recognize how to match the required attire of the given environment
    Recognize the importance of using proper language and avoiding jargon, acronyms, and slang, when applicable
    Recognize how to maintain a positive attitude, project confidence, listen actively, and be on time
    Recognize how to avoid distractions including personal calls, texting, and personal interruptions
    Recognize how to deal with difficult customers or situations
  • Outline how to set and meet expectations and timelines and communicate status with the customer
    Outline how to deal appropriately with customers’ confidential and private materials
    Outline how to standardize incident response and the documentation process
    Provide an overview of licensing/digital rights management (drm) and end-user license agreement (eula)
    Recognize the importance of regulated data including credit card transactions, personal government-issued information, personally identifiable information (pii), healthcare data, and data retention requirements
    Summarize the key concepts covered in this course

IN THIS COURSE

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