Empathy and Connection
- 10 Courses | 5h 33m 8s
- 2 Books | 11h 14m
To succeed as a business leader, creating a positive and productive work environment is crucial, and empathy plays a key role in achieving this. Empathetic leadership fosters collaboration, trust, and innovation. Empathetic leaders inspire teams to achieve shared goals and effectively navigate challenges to ensure business success.
COURSES INCLUDED
Welcome to the Skillsoft Leadership Development Program
Whether you are an aspiring, new, or experienced leader who leads people or projects, we've designed this curriculum to meet you where you are in your own leadership journey.
1 video |
4m
Badge
Leading with Trust
Trust is a critical leadership competency that's essential for high-performing teams. A successful manager understands the importance of trust and works to build it within their team. Recent surveys have shown that 82% of American workers have considered leaving their jobs due to a lack of trust in their managers. The repercussions of mistrust are far-reaching, including lack of engagement, increased absenteeism, reduced productivity, and high employee turnover. As a new manager, establishing trust from the outset and learning how to foster it is crucial. The investment will help you succeed and reap the benefits of higher productivity, more engagement, and fewer sick days. Building trust is the foundation for a thriving and successful team. Are you ready to become the leader they deserve?
6 videos |
22m
Assessment
Badge
PMI PDU
Mastering Interpersonal Communication for Leadership Success
As technology reshapes millions of jobs, interpersonal communication - the distinctly human skill that sets us apart from machines - has become increasingly valuable in the workplace. These skills go beyond merely conveying information; they encompass our ability to connect, relate, and build meaningful relationships that drive collaboration. In this course, you'll explore some essential leadership communication competencies, from understanding the four key types of interpersonal communication to leveraging emotional intelligence for stronger team connections. Using practical frameworks and real-world examples, you'll learn how to navigate complex workplace dynamics, handle challenging conversations effectively, and lead with both impact and authenticity in an increasingly digital world.
6 videos |
29m
Assessment
Badge
PMI PDU
MIT SMR: Ask Sanyin: How to Approach Layoffs With Compassion
In this short video, leaders can learn how to handle the difficult task of layoffs with humanity and compassion.
1 video |
4m
Building Up Your Emotional Intelligence
By its very nature, the workplace sometimes involves conflict and stress. Even mundane day-to-day work activities require negotiation and compromise. And these can often lead to negative emotional reactions or outbursts. But using emotional intelligence (EI) can help you notice, identify, understand, and manage your own feelings and the emotions of others. EI is a positive force that can have significant impact on you, your team, and your organization. In this course, you'll learn what EI is and how it drives personal excellence in the workplace. You will learn some best practices and strategies to become aware of your emotions and use that awareness to manage your behavior. You will also learn how to interpret other people's emotions and use that knowledge to enhance workplace relationships.
6 videos |
21m
Assessment
Badge
PMI PDU
Working Well with Others
At some point, all of us will encounter competing personalities at work, all vying to get things done their own way. Interpersonal differences and personal perspectives, whether with a manager or a colleague, can increase stress, drain energy, impact morale, and affect productivity and happiness. But there are strategies for mitigating tension and building stronger, more trusting relationships, such as adjusting our own behavior and understanding the situations and behavior of others that can challenge us. In this course, you'll learn how to assess, identify, and manage your own behavioral style to help you avoid and control conflict before it happens. You'll also investigate how to handle common situations that provoke conflict at work, how to work effectively with different personality types, and how to build habits to help you handle interpersonal conflict in the workplace with grace and patience.
6 videos |
22m
Assessment
Badge
Leadercamp on-demand: The Kind Leader Series - Connection
Following the first of our two Leadercamps on taking back control and gaining flexible leadership time, we'll now focus on the way we maximize our relationships with others. Effective connection with your own team, and influencing peers, bosses and stakeholders is the enabler to success. In the third in a series of four Leadercamps focusing on kind leadership, we use released time to connect effectively, develop productive relationships, be kind to ourselves, and be kind to our people too. In this Leadercamp, ICF accredited coach and trainer Martin Haworth shares his thoughts and very practical ways to work more effectively-and efficiently-with those around you where everyone is a winner in a culture of kindness throughout.
1 video |
57m
Badge
PMI PDU
Leadercamp on-demand: Crushing Your Sales Quota by Leading with Empathy
Modern leaders understand that demanding results from your sellers doesn't guarantee performance. Leaders need to do more than that. In order to get exceptional results from your team, you need to inspire, connect, define purpose, and act with empathy. In this Leadercamp, Lyndsay Dowd - business coach and chief heartbeat officer of Heartbeat for Hire, where she coaches leaders and leadership teams on how to get the best out of their teams - shares her actionable methodology, which you will be able to leverage with your teams.
1 video |
56m
Assessment
Badge
Leadercamp on-demand: How Emotionally Intelligent Am I?
Emotional Intelligence has gained quite a bit of attention in the past few years as being one of the most important skills one can have to achieve success in organizations, but how will you know how emotionally intelligent you are? Emotional Intelligence focuses on both your personal competence, and your competence in social situations. This Leadercamp will focus on who you are and how you come across to others and also how you can build your emotional intelligence. This Leadercamp will explore what others will observe in your behaviors - especially when you are under pressure or in conflict. Being self-aware is the first step in building your emotional intelligence and elevating your value in organizations and in your personal life.
1 video |
56m
Badge
PMI PDU
Leadercamp on-demand: Managing Emotions in Teams
While organizations increasingly recognize that employee wellbeing and mental health are important, less awareness is given to how employees can effectively respond to the emotions of their colleagues on a day-to-day basis. Navigating the emotions of others can help leaders mitigate crises, engage in effective change management, manage strategic debates, and build more thriving and high-performing organizations. In this Leadercamp, Dr. Lindy Greer, an award-winning professor at Michigan Ross, will help you gain a comprehensive understanding of the impact emotions can have on your organization. You'll learn how to understand the role of emotions in the workplace, manage your emotions, and develop strategies for successfully navigating the emotions of those around you to create thriving and high-performing teams and organizations.
1 video |
58m
Assessment
Badge
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EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE COURSES
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.BOOKS INCLUDED
Book
Achieving Equity in Higher Education Using Empathy as a Guiding PrincipleAchieving Equity in Higher Education Using Empathy as a Guiding Principle explores what empathy is, how empathy can be developed, and how empathy can be applied in an educator's practice to achieve equity-mindedness and mitigate inequitable student outcomes in and out of the classroom.
7h 3m
By Catherine Ward
Book
Trampled by Unicorns: Big Tech's Empathy Problem and How to Fix ItThis book guides you through exploration of the promise and dangers of technology is perfect for anyone with an interest in entrepreneurship, tech, and global commerce, and a hope of technology's all-empowering prospect.
4h 11m
By Maelle Gavet
