Difficult Conversations
- 2 Courses | 40m 16s
- 9 Books | 22h 40m
- 9 Audiobooks | 24h 3m 20s
Many people avoid difficult conversations. Explore different techniques for handling these situations while preserving your relationships. Difficult conversations at work are inevitable. Avoiding them can lower morale and cause a toxic work environment. It's important to have these conversations, and here you'll learn tips on how to get the ball rolling and have those discussions.
GETTING STARTED
Making Difficult Conversations Meaningful
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1m 24s
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4m 18s
COURSES INCLUDED
Making Difficult Conversations Meaningful
Difficult conversations can be stressful, evoking strong negative emotions, even becoming unpredictable or unsafe as tensions rise. Handled the wrong way, they can damage your work relationships and leave you feeling unsure of yourself. The extent to which you view situations as potentially easy or difficult depends on being aware of, and managing, your emotions. Change your mindset to believing you have the skills to engage in a healthy conversation and you will be able to listen with empathy and communicate even difficult news with tact and diplomacy. In this course, you'll learn steps to prepare yourself for handling difficult conversations. You'll also learn the key elements of being aware of your emotions before a conversation goes out of control as well as strategies that will help you effectively tackle difficult conversations in almost any situation. Finally, you'll learn techniques to end difficult conversations on a positive note.
6 videos |
21m
Assessment
Badge
How to Manage Difficult Conversations
For managers, difficult conversations can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However, with the right preparation and mindset, you can make sure that you communicate difficult news with tact and diplomacy. In this course, you'll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress. You'll learn how to prepare for a difficult conversation using a four-step process, so that you're confident and can make the conversation as constructive and diplomatic as possible. Finally, you'll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.
7 videos |
18m
Assessment
Badge
PMI PDU
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE COURSES
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.BOOKS INCLUDED
Book
How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at WorkComplete with illuminating examples and a unique step-by-step process, this book shows readers how to provide clear, constructive, positive messages that create real behavior and performance change.
3h 54m
By Richard S. Gallagher
Book
101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline ChallengesWith proven techniques you can use right away, this solution-oriented book offers realistic sample dialogues to help you facilitate clear, direct interactions with your employees, helping you sidestep potential awkwardness and meet issues head-on.
6h 18m
By Paul Falcone
Book
Defending Your Reputation: A Practical Guide to Crisis CommunicationsIn today's world, a good name can be destroyed in a few hours. This report will guide you through the steps to creating a contingency plan for protecting your reputation in any sort of crisis.
1h 35m
By Simon Taylor
Book
The Tackling Difficult Conversations PocketbookShowing you how to communicate with authority, clarity and persuasiveness, this book will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome.
37m
By Peter English
Book
Dealing with the Tough Stuff: How to Achieve Results from Key Conversations, Second EditionThe business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior - both verbal and nonverbal - and is packed full of practical and pragmatic strategies for managing conflict situations.
3h 45m
By Alison Hill, Darren Hill, Sean Richardson
Book
The Discomfort Zone: How Leaders Turn Difficult Conversations Into BreakthroughsDrawing on recent discoveries in the neuroscience of learning, this book shows how to ask the kinds of questions that short-circuit the brain's defense mechanisms and habitual thought patterns.
2h 28m
By Marcia Reynolds
Book
Crucial Conversations: Tools for Talking When Stakes Are High, Second EditionPresenting the tools you need to conquer life's most difficult and important conversations, this book will help you speak your mind safely and gently, yet powerfully and effectively, and achieve positive outcomes.
3h 47m
By Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
BOOK SUMMARY
Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.In Dare to Lead, author Brené Brown effortlessly outlines the skills that underpin courageous leadership and shows how being vulnerable can actually help you on your way to leadership excellence. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
8m
By Brené Brown
BOOK SUMMARY
Tell Me More About That: Solving the Empathy Crisis One Conversation at a TimeDrawing on extensive consumer research insights, author Rob Volpe provides a definitive guide on how to rebuild our empathy skills to communicate, engage, and collaborate more efficiently so we can ultimately thrive. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
8m
By Rob Volpe
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AUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
Truth at Work: The Science of Delivering Tough MessagesIn Truth at Work, author Mark Murphy provides a step-by-step process for having effective, communicative, and honest conversations with another person-your "truth partner"-through conducting Truth Talks. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
21m 41s
By Mark Murphy
AUDIOBOOK SUMMARY
The Discomfort Zone: How Leaders Turn Difficult Conversations Into BreakthroughsIn the Discomfort Zone, author Marcia Reynolds explains how leaders can manage a difficult conversation and achieve a desired outcome. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
19m 17s
By Marcia Reynolds
AUDIOBOOK SUMMARY
The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote ChangeThe Truth Doesn't Have to Hurt expertly guides you in giving and receiving criticism, including how to benefit from it and how to give useful criticism in return. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
21m 31s
By Deb Bright
AUDIOBOOK SUMMARY
Thanks for the Feedback: The Science and Art of Receiving Feedback WellThanks for the Feedback offers practical advice on how to apply many different forms of feedback to your work and continuously improve your performance in a spirit of partnership and mutual learning. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
9m 27s
By Douglas Stone, Sheila Heen
Audiobook
The Discomfort Zone: How Leaders Turn Difficult Conversations Into BreakthroughsThis audio edition will help you use discomfort in your conversations to create lasting changes and an enlivened workforce.
4h 9m 37s
By Marcia Reynolds
Audiobook
Crucial Conversations: Tools for Talking When Stakes Are High, Second EditionThis audio edition gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career. Read by the author.
6h 27m 33s
By Al Switzler, Joseph Grenny, Kerry Paterson, Ron McMillan
Audiobook
Powerful Conversations: How High Impact Leaders CommunicateThis audio edition is packed with goal-oriented strategies, tools, and real-life examples from great leaders.
7h 41m 27s
By Phil Harkins
Audiobook
Crucial Conversations: Tools for Talking When Stakes Are HighThis audio edition gives you the tools to handle life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes.
4h 17m 56s
By Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
AUDIOBOOK SUMMARY
Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.In Dare to Lead, author Brené Brown effortlessly outlines the skills that underpin courageous leadership and shows how being vulnerable can actually help you on your way to leadership excellence. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
14m 51s
By Brené Brown
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FREE ACCESS