Difficult Conversations
- 2 Courses | 40m 16s
- 5 Books | 16h 9m
- 4 Audiobooks | 8h 34m 6s
Many people avoid difficult conversations. Explore different techniques for handling these situations while preserving your relationships. Difficult conversations at work are inevitable. Avoiding them can lower morale and cause a toxic work environment. It's important to have these conversations, and here you'll learn tips on how to get the ball rolling and have those discussions.
GETTING STARTED
Making Difficult Conversations Meaningful
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1m 24s
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4m 18s
COURSES INCLUDED
Making Difficult Conversations Meaningful
Difficult conversations can be stressful, evoking strong negative emotions, even becoming unpredictable or unsafe as tensions rise. Handled the wrong way, they can damage your work relationships and leave you feeling unsure of yourself. The extent to which you view situations as potentially easy or difficult depends on being aware of, and managing, your emotions. Change your mindset to believing you have the skills to engage in a healthy conversation and you will be able to listen with empathy and communicate even difficult news with tact and diplomacy. In this course, you'll learn steps to prepare yourself for handling difficult conversations. You'll also learn the key elements of being aware of your emotions before a conversation goes out of control as well as strategies that will help you effectively tackle difficult conversations in almost any situation. Finally, you'll learn techniques to end difficult conversations on a positive note.
6 videos |
21m
Assessment
Badge
How to Manage Difficult Conversations
For managers, difficult conversations can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However, with the right preparation and mindset, you can make sure that you communicate difficult news with tact and diplomacy. In this course, you'll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress. You'll learn how to prepare for a difficult conversation using a four-step process, so that you're confident and can make the conversation as constructive and diplomatic as possible. Finally, you'll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.
7 videos |
18m
Assessment
Badge
PMI PDU
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Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.BOOKS INCLUDED
Book
How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at WorkComplete with illuminating examples and a unique step-by-step process, this book shows readers how to provide clear, constructive, positive messages that create real behavior and performance change.
3h 54m
By Richard S. Gallagher
Book
101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline ChallengesWith proven techniques you can use right away, this solution-oriented book offers realistic sample dialogues to help you facilitate clear, direct interactions with your employees, helping you sidestep potential awkwardness and meet issues head-on.
6h 18m
By Paul Falcone
Book
Defending Your Reputation: A Practical Guide to Crisis CommunicationsIn today's world, a good name can be destroyed in a few hours. This report will guide you through the steps to creating a contingency plan for protecting your reputation in any sort of crisis.
1h 35m
By Simon Taylor
Book
The Tackling Difficult Conversations PocketbookShowing you how to communicate with authority, clarity and persuasiveness, this book will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome.
37m
By Peter English
Book
Dealing with the Tough Stuff: How to Achieve Results from Key Conversations, Second EditionThe business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior - both verbal and nonverbal - and is packed full of practical and pragmatic strategies for managing conflict situations.
3h 45m
By Alison Hill, Darren Hill, Sean Richardson
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AUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
Truth at Work: The Science of Delivering Tough MessagesIn Truth at Work, author Mark Murphy provides a step-by-step process for having effective, communicative, and honest conversations with another person-your "truth partner"-through conducting Truth Talks. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
21m 41s
By Mark Murphy
AUDIOBOOK SUMMARY
The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote ChangeThe Truth Doesn't Have to Hurt expertly guides you in giving and receiving criticism, including how to benefit from it and how to give useful criticism in return. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
21m 31s
By Deb Bright
AUDIOBOOK SUMMARY
Thanks for the Feedback: The Science and Art of Receiving Feedback WellThanks for the Feedback offers practical advice on how to apply many different forms of feedback to your work and continuously improve your performance in a spirit of partnership and mutual learning. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
9m 27s
By Douglas Stone, Sheila Heen
Audiobook
Powerful Conversations: How High Impact Leaders CommunicateThis audio edition is packed with goal-oriented strategies, tools, and real-life examples from great leaders.
7h 41m 27s
By Phil Harkins
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