Customer Service: Core Concepts & Methods

Start or continue your journey in Customer Service: Core Concepts & Methods. Skillsoft has the courses to grow your, or your team's, expertise in fields such as Customer Relationships, Essential Customer Service Skills, Customer Service Operations and more. Explore our courses and unleash your edge.

  • 36 Courses | 18h 3m 48s
  • 28 Books | 104h 7m
  • 29 Audiobooks | 116h 36m 23s

EXPLORE MORE IN Customer Service: Core Concepts & Methods

3 Channels

Customer Relationships

Channel

Customer Relationships
  • 5
  • 7
  • 11
Building and maintaining good customer relationships is key to business success. Ensure you consistently exceed ...
Customer Service Operations

Channel

Customer Service Operations
  • 13
  • 8
  • 8
The goal of customer service is to build long-term relationships and loyalty. Prepare your team to deliver the ...
Essential Customer Service Skills

Channel

Essential Customer Service Skills
  • 10
  • 8
  • 10
Interactions with customers can sometimes be challenging. Utilize tools and techniques to better handle ...

RECENTLY ADDED Customer Service: Core Concepts & Methods COURSES

Course
The Service Value Chain and General Management Practices
Rating 4.5 of 1361 users Rating 4.5 of 1361 users (1361)
Channel
Customer Service Operations
Rating 5.0 of 1 users Rating 5.0 of 1 users (1)
Channel
Customer Relationships
Rating 5.0 of 1 users Rating 5.0 of 1 users (1)
Course
Key Concepts and the Four Dimensions of Service Management
Rating 4.5 of 1747 users Rating 4.5 of 1747 users (1747)
Channel
Essential Customer Service Skills
Rating 5.0 of 2 users Rating 5.0 of 2 users (2)
Course
Customer Service: Generating Effective Solutions
Rating 4.5 of 2323 users Rating 4.5 of 2323 users (2323)
Course
Customer Service: Discovering Customer Needs
Rating 4.5 of 5885 users Rating 4.5 of 5885 users (5885)
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Interacting with Customers
Rating 4.5 of 7689 users Rating 4.5 of 7689 users (7689)
Course
Polishing Your Skills for Excellent Customer Service
Rating 4.4 of 5593 users Rating 4.4 of 5593 users (5593)
Course
Facing Confrontation in Customer Service
Rating 4.4 of 4264 users Rating 4.4 of 4264 users (4264)
Course
Dealing with Customer Service Incidents and Complaints
Rating 4.5 of 4854 users Rating 4.5 of 4854 users (4854)
Course
Controlling Conflict, Stress, and Time in Customer Service
Rating 4.5 of 5650 users Rating 4.5 of 5650 users (5650)
Course
Customer Service: Fostering a Service Mindset
Rating 4.6 of 6664 users Rating 4.6 of 6664 users (6664)
Course
Service Desk, IT Asset, Service Configuration, and Change Control Management
Rating 4.6 of 2131 users Rating 4.6 of 2131 users (2131)
Course
Release, Service Level, and Availability Management
Rating 4.6 of 1361 users Rating 4.6 of 1361 users (1361)

POPULAR Customer Service: Core Concepts & Methods COURSES

Course
Customer Service: Engaging with Customers
Rating 4.6 of 4324 users Rating 4.6 of 4324 users (4324)
Course
Customer Service: Strengthening Your Service Skills
Rating 4.6 of 2057 users Rating 4.6 of 2057 users (2057)
Course
Event, Incident, and Problem Management
Rating 4.6 of 1571 users Rating 4.6 of 1571 users (1571)
Course
The Guiding Principles of the Service Value System and Continual Improvement Model
Rating 4.6 of 1418 users Rating 4.6 of 1418 users (1418)
Course
Communicating Effectively with Customers
Rating 4.5 of 9084 users Rating 4.5 of 9084 users (9084)
Course
Customer Service: Adapting to Your Customers' Cues
Rating 4.5 of 7114 users Rating 4.5 of 7114 users (7114)
Course
Building Customer Relationships in a Virtual Environment
Rating 4.5 of 5004 users Rating 4.5 of 5004 users (5004)
Course
Providing Telephone Customer Service
Rating 4.5 of 3767 users Rating 4.5 of 3767 users (3767)
Course
Customer Service: Becoming a Chat Agent Star
Rating 4.5 of 796 users Rating 4.5 of 796 users (796)
Course
Rapport Building in Customer Service
Rating 4.4 of 4623 users Rating 4.4 of 4623 users (4623)
Course
Providing Effective Internal Customer Service
Rating 4.4 of 3045 users Rating 4.4 of 3045 users (3045)
Course
Designing a Customer Service Strategy
Rating 4.4 of 2748 users Rating 4.4 of 2748 users (2748)
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Providing On-site Customer Service
Rating 4.4 of 1066 users Rating 4.4 of 1066 users (1066)
Course
Customer Service: Interpreting Customers' Service Priorities
Rating 4.3 of 4451 users Rating 4.3 of 4451 users (4451)

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