Maximizing Customer Service with AI Awareness (Entry Level)

Topics covered

• describe practical uses of AI tools in customer service
• describe the effect of generative AI on the customer service industry
• explore practical ways to use ChatGPT and other large language models (LLMs) to improve your everyday work, such as simplifying text, organizing notes, and generating content
• identify and describe the potential risks associated with AI implementation in business settings, including operational, reputational, and financial risks
• identify current and emerging trends in AI-enhanced customer service
• identify the ethical implications and potential risks of generative AI-enhanced customer service
• identify ways in which generative AI enhances customer service
• outline the ethical considerations necessary for responsible AI development and deployment, focusing on fairness, transparency, and accountability
• outline various AI technologies beyond LLMs, including their functionalities and applications in diverse fields
• provide an overview of how AI functions like a skilled assistant in the workplace
• provide an overview of how LLMs are trained and function, emphasizing the direct implications for practical use
• provide an overview of the foundational skills needed for working with AI, including prompt engineering and the importance of validating AI-generated content
• provide an overview of the practical applications of AI across various business functions, highlighting how AI can act as a personal assistant to improve efficiency and productivity
• use resources and apply strategies to stay informed on AI advancements and to advocate for innovative AI use within your organization