SKILL BENCHMARK
Generative AI, Prompting and Ethics Awareness (Beginner)
- 20m
- 14 questions
The Generative AI, Prompting and Ethics Awareness benchmark measures your foundational knowledge of generative AI concepts. You will be assessed on generative AI principles, prompting and ethics. A learner who scores high on this benchmark demonstrates that they have the skills to use generative AI tools on a day to day basis.
Topics covered
- Analyze the role of AI models in creating and perpetuating bias
- describe the effect of generative AI on the customer service industry
- Explain the concept of ethical AI
- Identify the ethical implications and potential risks of generative AI-enhanced customer service
- Identify the steps in the data science cycle
- Outline how prompt engineering works
- Outline the importance of addressing ethical issues and risks in AI-driven sales processes
- Outline the recent advances in generative AI
- Provide an overview of generative artificial intelligence (AI) models
- Provide an overview of how to craft prompts
- Provide an overview of the benefits of generative AI in the sales industry
- Recognize what's involved in automating the feature selection, model training, model validation and evaluation steps
- Use extraction prompts
- Use fact-based prompts
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