SKILL BENCHMARK
Customer Service Essentials
- 17m
- 8 questions
Interactions with customers can sometimes be challenging. Utilize tools and techniques to better handle difficult situations for better outcomes. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement, so you can find suitable content and curate your own learning path. The courses recommended at the end of this benchmark can help you fill potential gaps in your knowledge.
Topics covered
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Discovering Customer Needs
- Customer Service: Engaging with Customers
- Customer Service: Fostering a Service Mindset
- Customer Service: Generating Effective Solutions
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Strengthening Your Service Skills
