SKILL BENCHMARK
Customer Focus
- 10m
- 5 questions
Customer focus involves a business strategy that prioritizes the needs, expectations, and satisfaction of customers above all else. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement, so you can find suitable content and curate your own learning path. The courses recommended at the end of this benchmark can help you fill potential gaps in your knowledge.
Topics covered
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Discovering Customer Needs
- Customer Service: Fostering a Service Mindset
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
