Aspire Journeys
411 Technical Support Specialist Advanced KSAT Advanced NCWF Journey
- 10 Courses | 10h 37m 41s
In this journey, you will explore the skills required to provide technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components.
411 Technical Support Specialist Advanced
In this track, you will explore the skills required to provide technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components.
- 10 Courses | 10h 37m 41s
COURSES INCLUDED
CCSP 2022: Cloud Computing Concepts & Reference Architectures
There are several cloud computing fundamental definitions, characteristics, and building block technologies each CCSP candidate should know. Learn about these and other core cloud computing concepts in this CCSP course. Explore the core fundamentals, core concepts, and technologies of cloud computing, such as cloud roles and responsibilities, broad network access, virtualization, and others. Next, study cloud computing's shared considerations and value propositions, including interoperability, agility, security, resiliency, performance, and more. Finally, examine the impact of cloud and related technologies like data science, artificial intelligence (AI), the Internet of Things (IoT), DevSecOps, and others. This is one of a collection of courses that fully prepares the learner for the (ISC)² Certified Cloud Security Professional (CCSP) 2022 exam.
11 videos |
1h
Assessment
Badge
CISA 2022: IT Management Frameworks, Regulations, & Standards
IT management frameworks provide a structured approach to managing and auditing IT assets. Regulations and standards are put in place to ensure that organizations have guidelines to follow for how they deal with information systems. In this course, you will explore IT management frameworks, regulations, and standards, beginning with an overview of IT and data governance, and standards, policies, and procedures. Then you will learn about Control Objectives for Information and Related Technologies (COBIT), IT Infrastructure Library (ITIL), and International Organization for Standardization (ISO)/International Electrotechnical Commission (IEC) standards. Next, you will discover risk management and risk treatment. Finally, you will dig into IT maturity models, the Business Model for Information Security (BMIS), the Information Technology Assurance Framework (ITAF), and IT balanced scorecards. This course helps prepare learners for the ISACA certification exam, Certified Information Systems Auditor (CISA).
16 videos |
1h 28m
Assessment
Badge
CISA 2022: IT Resources & Monitoring
CISA 2022: Technology resources, service level management, monitoring, and quality management all play crucial roles in information systems management and represent key areas of focus for information system (IS) auditing. In this course, you will explore IT resources and monitoring, beginning with a review of common technology components, IT resource management, service-level management, and service-level agreements. Then you will learn about performance baselines, Windows and Linux performance monitoring, and cloud-based performance monitoring and alerts. Finally, you will discover key aspects of quality management, IT quality management frameworks, and quality management best practices. This course helps prepare learners for the ISACA certification exam, Certified Information Systems Auditor (CISA).
14 videos |
1h 14m
Assessment
Badge
CISA 2022: Information Systems Management
Effective IT management provides a structured approach to managing and auditing IT assets. It also provides a foundation for auditing, an important feature for information system (IS) auditors. In this course, you will discover key facets of information systems management, beginning with system interfaces and end-user computing. Then you will examine change management, configuration management, and vulnerability management. Finally, you will explore group policy configuration delegation, Microsoft Configuration Manager configuration management, Microsoft Configuration Manager patch deployment, and job scheduling. This course helps prepare learners for the ISACA certification exam, Certified Information Systems Auditor (CISA).
11 videos |
55m
Assessment
Badge
CISA 2022: Information Systems Development & Implementation
Systems planning, testing, integration, and delivery are key elements of ensuring the timely delivery of system changes or entirely novel solutions. In this course, you will explore the phases of the system development life cycle (SDLC) and IT project management. Next, you will examine continuous integration and delivery (CI/CD) and process improvement, including advantages and common methodologies. Then you will discover infrastructure deployment, system migration and data conversion, and cloud migration assessments. Finally, you will learn about the post-implementation review process and post-implementation activities and best practices. This course helps prepare learners for the ISACA certification exam, Certified Information Systems Auditor (CISA).
13 videos |
1h 9m
Assessment
Badge
CISA 2022: Securing Networks & IT Assets
In any enterprise information technology environment, network and IT assets must be secured in order to preserve the integrity and legal standing of the organization. In this course, you will discover key aspects of securing networks and IT assets, beginning with network attacks, network threat mitigation, firewalls, and security monitoring and testing. Then you will explore the identification of plaintext network traffic, implementation of a packet filtering firewall, and implementation of a content filtering firewall. Finally, you will learn about physical asset protection, focusing on heating, ventilation, and air conditioning (HVAC) systems, physical security, drones and proximity security, and fire suppression systems. This course helps prepare learners for the ISACA certification exam, Certified Information Systems Auditor (CISA).
13 videos |
1h 44m
Assessment
Badge
CISA 2022: Protecting Information Assets
Information is a primary asset of most organizations today. It has a real value and, if compromised, could have real implications for the enterprise. In this course, you will explore considerations for protecting information assets, beginning with cryptography, asymmetric and symmetric encryption, Windows Encrypting File System, and Windows BitLocker. Then, you will learn about file integrity, the public key infrastructure (PKI) hierarchy, the PKI certificate life cycle, and private certificate authorities (CAs). Finally, you will discover certificate templates, manual certificate issuance, securing network traffic, disabling SSLv3, enabling an HTTPS website, and client Secure Sockets Layer (SSL)/Transport Layer Security (TLS) certificates. This course helps prepare learners for the ISACA certification exam, Certified Information Systems Auditor (CISA).
16 videos |
1h 24m
Assessment
Badge
CISSP 2021: Fundamental Concepts & Principles
Even with several years of practical experience in the security field, knowledge and application of specific security concepts and principles may have eluded even the seasoned security professional. Use this course to brush up on some of the vital, core security principles, such as confidentiality, integrity, and non-repudiation. Be reminded of the critical role of security design in the ISO OSI 7-layer Reference Model and the 4-layer TCP/IP Reference Model. Upon completion of this course, you'll be fully attuned to the most fundamental aspects of security. Furthermore, you can use this course to prepare for the CISSP exam.
9 videos |
28m
Assessment
Badge
CISSP 2021: Security Policy
The written and published security policy is a critical aspect of security governance in all sizes and types of organizations. Use this course to gain a better understanding of security policy development and implementation. Delve into employment and personnel policies, third-party policies and agreements, as well as security awareness and training. Upon finishing this course, you'll have a foundational knowledge of security governance and will be able to prepare for the CISSP exam.
9 videos |
37m
Assessment
Badge
CISSP 2021: Identity and Access Management Principles
Identity and access management (IAM) is crucial for businesses in order to identify and mitigate security violations, define user identity, and manage access privileges and authorization. Gain a better understanding of critical concepts, terms, and models needed to build a strong foundation in IAM using this course. Explore different areas of physical and logical control and learn more about security models like Biba and Bell-LaPadula. You will also delve deeper into authorization mechanisms, such as MAC, RBAC, DAC, and ABAC. You will have a better understanding of authentication and authorization fundamentals after completing this course. Further, you can also use this course to prepare for the CISSP exam.
11 videos |
34m
Assessment
Badge
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