Writing Effective E-mails and Instant Messages
Everyone
- 7 videos | 17m 39s
- Includes Assessment
- Earns a Badge
- CPE
Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations. As a result, one of the most important communication skills to have in the workplace today is email etiquette. It can help ensure you get messages across quickly, appropriately, and concisely. In this course, you'll learn some tried and tested guidelines for writing emails. You'll explore the fundamental elements of written communication that every email should contain, and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.
WHAT YOU WILL LEARN
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Recognize the appropriate use of basic rules of etiquette related to the tone and formatting of e-mails
Recognize the appropriate use of basic rules of etiquette related to answering e-mails
Identify appropriate ways to use the "from" field and subject line in e-mails -
Recognize effective ways to write the parts of an e-mail message
Identify guidelines for keeping e-mails concise
Recognize appropriate usage of basic rules of im etiquette
IN THIS COURSE
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37s
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3m 14sIt's easier to fire off a quick e-mail than hold a face-to-face meeting or pick up the phone. But this simple solution can end up taking more time, particularly if your e-mail is unclear. Following basic rules of e-mail etiquette will ensure your messages are professional and make the right impression. FREE ACCESS
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3. E-mail Etiquette: Answering an E-mail2m 57sIn this video, find out how to recognize the appropriate use of basic rules of etiquette related to answering emails. FREE ACCESS
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4. E-mail Components: From Who? About What?2m 50sLearn how to identify appropriate ways to use the "From" field and subject line in emails. FREE ACCESS
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5. E-mail Components: Framing and Writing Your Message2m 32sIn this video, you will learn how to recognize effective ways to write the parts of an email message. FREE ACCESS
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6. Who Has Time for Long E-mails?2m 49sDuring this video, you will discover how to identify guidelines for keeping e-mails concise. FREE ACCESS
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7. Using Instant Messaging at Work2m 41sDiscover how to recognize appropriate usage of basic rules of etiquette for instant messaging. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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