When Doing Less Adds Up to More, powered by MIT SMR

Everyone
  • 3 videos | 7m 17s
  • Includes Assessment
  • Earns a Badge
Rating 5.0 of 1 users Rating 5.0 of 1 users (1)
In this course, the authors talk about the importance of enabling upstream subtraction and its effects on companies. The authors also explain how reducing and simplifying workload on the front lines can help them to deliver a better customer experience.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Recognize how to get started with upstream subtraction
  • Recognize the benefits of enabling upstream subtraction in an organization

IN THIS COURSE

  • 1m 43s
    This video provides an introduction to the key concepts covered in this course. FREE ACCESS
  • 2m 16s
    This video explains how leaders can work with the front lines to identify and resolve the most significant factors affecting their workload, which marks the initial step toward upstream subtraction. FREE ACCESS
  • Locked
    3.  Benefits of Enabling Upstream Subtraction
    3m 18s
    This video explains how upstream subtraction can make a huge difference in an organization's ability to reduce turnover and improve customer loyalty. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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