Turning Objection into Opportunity during a Sales Call

Everyone
  • 7 videos | 20m 58s
  • Includes Assessment
  • Earns a Badge
Rating 4.6 of 2128 users Rating 4.6 of 2128 users (2128)
In a sales environment where customers are well informed, deeply networked, and technically savvy, sales professionals need to arrive fully prepared to deal with educated buyers and any challenges they present. To address the challenges of this new breed of customer, your sales methods need to welcome questions, objections, and resistance factors, see them for what they are - opportunities - and be prepared with the selling skills to capitalize on them. This course is designed to give you the selling essentials you need to prepare for objections that may occur during your sales calls. You'll cover using techniques for handling questions, objections, and resistance.

WHAT YOU WILL LEARN

  • Recognize how to respond to psychological reasons behind a customer’s resistance
    Distinguish between questions, objections, and resistance
    Identify tips for responding to objections with empathy and understanding
  • Identify effective listening and questioning methods to manage customer objections
    Identify strategies for handling price-based objections
    Identify techniques for keeping the sales process moving forward despite objections

IN THIS COURSE

  • 43s
  • 3m 28s
  • Locked
    3.  Not All Objections Are Created Equal
    3m 24s
    In this video, find out how to distinguish between questions, objections, and resistance. FREE ACCESS
  • Locked
    4.  Handle Objections with a Big Dose of Understanding
    3m 4s
    Learn how to identify tips for responding to objections with empathy and understanding. FREE ACCESS
  • Locked
    5.  Handle Objections through Listening and Questioning
    3m 20s
    In this video, you will learn how to identify effective listening and questioning methods to manage customer objections. FREE ACCESS
  • Locked
    6.  Handling Objections When It's All about Price
    3m 6s
    During this video, you will learn how to identify strategies for handling price-based objections. FREE ACCESS
  • Locked
    7.  Overcome Objections and Keep the Momentum Going
    3m 54s
    Discover how to identify techniques for keeping the sales process moving forward despite objections. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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