Troubleshooting Methodology & Tools
Intermediate
- 16 videos | 58m 11s
- Includes Assessment
- Earns a Badge
By using the appropriate troubleshooting tools, network problems can be identified and resolved quickly. In this course, you will learn how to quickly identify problems, establish a cause, test theories, determine a plan of action, and recognize potential effects of the treatment. Begin by finding out how to implement an appropriate solution or escalate it, if required. Next, verify that things work after the solution. This involves documenting findings, actions, and outcomes. Conclude by reviewing troubleshooting equipment and software tools, such as network testers, packet sniffers, WiFi analyzers, bandwidth speed testers, command line tools, and Linux commands
WHAT YOU WILL LEARN
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Identify a user's problem by following the network troubleshooting methodology
Establish a theory of probable cause by questioning the obvious and considering multiple approaches
Test a theory to determine the cause and next steps, and if escalation is required
Establish a plan of action to resolve problems and identify potential effects
Implement an appropriate solution or escalate if required
Verify full system functionality and implement preventative measures
Document findings, actions, and outcomes
Apply the network troubleshooting methodology to fix network issues -
Use hardware tools to fix network hardware issues
Use a packet sniffer to intercept and log network traffic
Use a port scanner to identify which ports are open on a network
Use a wifi analyzer to detect usage
Use a bandwidth speed tester
Use network troubleshooting command line tools
Use linux command line tools
Use various network troubleshooting tools
IN THIS COURSE
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5mIn this video, find out how to identify a user's problem by following the network troubleshooting methodology. FREE ACCESS
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4m 21sLearn how to establish a theory of probable cause by questioning the obvious and considering multiple approaches. FREE ACCESS
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3. Testing Techniques2m 17sIn this video, you will test a theory to determine the cause and next steps, and if escalation is required. FREE ACCESS
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4. Identifying Potential Effects3m 41sFind out how to establish a plan of action to resolve problems and identify potential effects. FREE ACCESS
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5. Resolving Problems3m 11sIn this video, find out how to implement an appropriate solution or escalate the issue if required. FREE ACCESS
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6. Verifying System Functionality2m 5sIn this video, you will verify full system functionality and implement preventive measures. FREE ACCESS
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7. Documentation Processes2m 8sFind out how to document findings, actions, and outcomes. FREE ACCESS
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8. Exercise: Apply Network Troubleshooting2m 33sDuring this video, you will learn how to apply the network troubleshooting methodology to fix network issues. FREE ACCESS
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9. Hardware Tools5m 15sLearn how to use hardware tools to fix issues with network hardware. FREE ACCESS
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10. Packet Sniffer3m 9sLearn how to use a packet sniffer to intercept and log network traffic. FREE ACCESS
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11. Port Scanner4m 42sDuring this video, you will learn how to use a port scanner to identify which ports are open on a network. FREE ACCESS
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12. WiFi Analyzer2m 20sDuring this video, you will learn how to use a WiFi analyzer to detect WiFi usage. FREE ACCESS
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13. Bandwidth Speed Tester2m 12sIn this video, you will learn how to use a bandwidth speed test. FREE ACCESS
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14. Command Line Tools8m 59sLearn how to use network troubleshooting command-line tools. FREE ACCESS
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15. Linux Commands3m 16sIn this video, you will use Linux command-line tools. FREE ACCESS
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16. Exercise: Use Network Troubleshooting Tools3mIn this video, you will learn how to use various network troubleshooting tools. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.
