The Guiding Principles of the Service Value System and Continual Improvement Model

ITIL®    |    Everyone
  • 16 videos | 42m 38s
  • Includes Assessment
  • Earns a Badge
Rating 4.6 of 1418 users Rating 4.6 of 1418 users (1418)
ITIL has guiding principles of the service value system (SVS). In this course, you'll discover the seven guiding principles. Then, you'll learn about the continual improvement model and its seven steps. First, you'll explore the questions what is the vision?, where are we now?, where do we want to be?, and how do we get there? Then you'll learn about the step take action. Finally, you'll discover the steps that ask the questions did we get there? and how do we keep the momentum going? This course was originally created by Global Knowledge (GK).

WHAT YOU WILL LEARN

  • Discuss the seven guiding principles of the service value system (svs) and their purpose
    Describe the first guiding principle of the service value system (svs), focus on value
    Describe the second guiding principle of the service value system (svs), start where you are
    Discuss the third guiding principle of the service value system (svs), progress iteratively with feedback
    Describe the fourth guiding principle of the service value system (svs), collaborate and promote visibility
    Discuss the fifth guiding principle of the service value system (svs), think and work holistically
    Describe the sixth guiding principle of the service value system (svs), keep it simple and practical
    Discuss the seventh guiding principle of the service value system (svs), optimize and automate
  • Discuss the continual improvement model used by itil
    Describe the first step of the continual improvement model, what is the vision?
    Describe the second step of the continual improvement model, where are we now?
    Describe the third step of the continual improvement model, where do we want to be?
    Describe the fourth step of the continual improvement model, how do we get there?
    Describe the fifth step of the continual improvement model, take action
    Describe the sixth step of the continual improvement model, did we get there?
    Describe the seventh step of the continual improvement model, how do we keep the momentum?

IN THIS COURSE

  • 2m 32s
  • 4m 13s
    In this video, you will discover the first guiding principle of the service value system (SVS), which is to focus on value. FREE ACCESS
  • Locked
    3.  Start Where You Are
    1m 37s
    After completing this video, you will be able to describe the second guiding principle of the service value system (SVS), which is to start where you are. FREE ACCESS
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    4.  Progress Iteratively with Feedback
    3m 2s
    In this video, find out how to discuss the third guiding principle of the service value system (SVS), which is to progress iteratively with feedback. FREE ACCESS
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    5.  Collaborate and Promote Visibility
    3m 8s
    Upon completion of this video, you will be able to describe the fourth guiding principle of the service value system (SVS), which is to collaborate and promote visibility. FREE ACCESS
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    6.  Think and Work Holistically
    1m 6s
    During this video, you will learn how to discuss the fifth guiding principle of the service value system (SVS), think and work together as a whole. FREE ACCESS
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    7.  Keep it Simple and Practical
    1m 46s
    Find out how to describe the sixth guiding principle of the service value system (SVS) in a way that is simple and practical. FREE ACCESS
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    8.  Optimize and Automate
    1m 18s
    Learn how to discuss the seventh guiding principle of the service value system (SVS), which is to optimize and automate. FREE ACCESS
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    9.  Continual Improvement Model
    4m 14s
    In this video, you will learn how to discuss the continual improvement model used by ITIL. FREE ACCESS
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    10.  What is the Vision?
    4m 12s
    During this video, discover the first step of the continual improvement model: what is the vision? FREE ACCESS
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    11.  Where are We Now?
    2m 36s
    In this video, discover the second step of the continual improvement model: where are we now? FREE ACCESS
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    12.  Where do We Want to Be?
    2m 20s
    Discover how to describe the third step of the continual improvement model: where do we want to be? FREE ACCESS
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    13.  How do We Get There?
    2m 54s
    In this video, you will discover the fourth step of the continual improvement model, how do we get there? FREE ACCESS
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    14.  Take Action
    2m 26s
    After completing this video, you will be able to describe the fifth step of the continual improvement model, which is taking action. FREE ACCESS
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    15.  Did We Get There?
    1m 57s
    In this video, find out how to describe the sixth step of the continual improvement model, "Did we get there?" FREE ACCESS
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    16.  How do We Keep the Momentum Going?
    3m 19s
    Upon completion of this video, you will be able to describe the seventh step of the continual improvement model: how do we keep the momentum? FREE ACCESS

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