SRE Incident Management: Fundamentals & Best Practices

SRE    |    Intermediate
  • 13 videos | 1h 20m 14s
  • Includes Assessment
  • Earns a Badge
Rating 4.7 of 6 users Rating 4.7 of 6 users (6)
Site reliability engineering (SRE) incident management focuses on managing and responding to incidents effectively, including best practices for incident response, postmortems, and continuous improvement processes. In this course, explore the basics of incident management and its importance in IT operations. Next, examine the key roles and responsibilities of an incident management team and the steps for detecting, responding to, and resolving incidents. Finally, discover the key techniques used for effective communication and documentation during an incident and strategies for post-incident review and continuous improvement. After completing this course, you will be able to outline the procedures of SRE incident management and implement incident response methods.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Identify the key concepts and terminology used in site reliability engineering (sre) incident management
    Recognize the key roles and responsibilities within an incident response team
    Describe how to implement procedures for incident detection and initial response
    Outline how to develop communication plans for internal and external stakeholder
    Identify how to document incidents accurately and comprehensively for review
    Recognize how to utilize tools and technologies for tracking and managing incidents
  • Outline best practices for effective incident triage and prioritization
    Identify how to manage stress and maintain team effectiveness under pressure
    Describe how to conduct debriefings and post-incident reviews to identify lessons learned
    Recognize how to create a continuous improvement plan based on post-incident analysis
    Implement an incident response simulation
    Summarize the key concepts covered in this course

IN THIS COURSE

  • 41s
    In this video, we will discover the key concepts covered in this course. FREE ACCESS
  • 6m 17s
    Upon completion of this video, you will be able to identify the key concepts and terminology used in site reliability engineering (SRE) incident management. FREE ACCESS
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    3.  The SRE Incident Response Team
    4m 57s
    Through this video, you will be able to recognize the key roles and responsibilities within an incident response team. FREE ACCESS
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    4.  SRE Incident Management Procedures
    5m 30s
    After completing this video, you will be able to describe how to implement procedures for incident detection and initial response. FREE ACCESS
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    5.  SRE Incident Management Communication Planning
    8m 35s
    In this video, we will outline how to develop communication plans for internal and external stakeholder. FREE ACCESS
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    6.  SRE Incident Management Documentation
    4m 49s
    Upon completion of this video, you will be able to identify how to document incidents accurately and comprehensively for review. FREE ACCESS
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    7.  SRE Incident Management Tracking
    9m 17s
    Through this video, you will be able to recognize how to utilize tools and technologies for tracking and managing incidents. FREE ACCESS
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    8.  SRE Best Practices for Incident Triage
    7m 5s
    After completing this video, you will be able to outline best practices for effective incident triage and prioritization. FREE ACCESS
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    9.  SRE Incident Response Team Wellness
    4m 17s
    In this video, we will identify how to manage stress and maintain team effectiveness under pressure. FREE ACCESS
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    10.  SRE Incident Postmortem
    7m 44s
    Upon completion of this video, you will be able to describe how to conduct debriefings and post-incident reviews to identify lessons learned. FREE ACCESS
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    11.  SRE Incident Continuous Improvement
    9m 3s
    Through this video, you will be able to recognize how to create a continuous improvement plan based on post-incident analysis. FREE ACCESS
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    12.  Implementing an Incident Response Simulation
    11m 8s
    During this video, discover how to implement an incident response simulation. FREE ACCESS
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    13.  Course Summary
    51s
    In this video, we will summarize the key concepts covered in this course. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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