SRE Emergency & Incident Response: Responding to Emergencies

IN THIS COURSE

• 1.  Course Overview
  1m 47s
  FREE ACCESS
• 2.  Emergency Response
  5m 39s
  Site reliability engineers (SREs) need to be familiar with the fundamental emergency response principles in order to respond effectively to system failures. The video discusses post-mortem philosophy, triggers for a post-mortem, and steps an SRE should take when a system breaks. FREE ACCESS
• 3.  Test-induced Emergencies
  3m 31s
  In this video, you'll learn about three stages of Test-induced Emergencies. You'll learn how to induce an emergency and how to respond to it. You'll also learn what you can expect as outcomes from test-induced emergencies. Whether you induce an emergency in some staging environment or in production, it's a form of testing that affects others. FREE ACCESS
• 4.  Change-induced Emergencies
  4m 24s
  In this video, you'll learn more about Change-induced Emergencies. These are emergencies that are a direct result of internal change to the system, such as configuration pushes and code pushes. You'll learn the various causes of change-induced emergencies, identifying the various changes that go on in a complex environment and how they're managed. You'll also discover how to respond to an emergency in an efficient manner and look at the possible outcomes of change-induced emergencies. FREE ACCESS
• 5.  Process-induced Emergencies
  3m 16s
  In this video, you'll learn about Process-induced Emergencies. You'll examine what constitutes a process-induced emergency, discuss responding appropriately to a process-induced emergency, and look at appropriate outcomes of a process-induced emergency. On the screen is a diagram of a large organization with many services clustered within it. The services are grouped by category and color coded. The diagram includes a large clock labeled 1:00 PM. FREE ACCESS
• 6.  Documenting Incidents
  3m 29s
  In this video, you'll learn why it is vital to keep a history of outages and mistakes and outline best practices when doing so. You'll learn that as an SRE it's your responsibility to learn from incidents so you can avoid them in the future. This means documenting incidents is crucial. FREE ACCESS
• 7.  Open-ended Questions
  4m 31s
  This video is about how to ask questions effectively in order to gain insights and improve systems. Open-ended questions are better than closed-ended questions because they often invite more thought and are less predictable. Tough questions are especially useful in the technical arena because they force people to think deeply about their understanding of the subject. FREE ACCESS
• 8.  Proactive Testing
  5m 10s
  In this video, you will learn about Proactive Testing. You will define what is meant by proactive testing, compare it to reactive testing, recognize the importance of encouraging proactive testing, and name best practices when carrying out this type of testing. FREE ACCESS
• 9.  Business Continuity
  4m 8s
  In this video, you'll learn more about what a business continuity plan is, why it matters to your business, and the benefits of business continuity planning. You'll also learn that a Business Continuity plan outlines procedures and instructions to follow should such a disaster occur. This typically includes a business impact analysis that outlines the cost of such a disaster, broken down by different aspects of your business. FREE ACCESS
• 10.  Developing a Business Continuity Plan
  4m 55s
  In this video, you'll learn more about Developing a Business Continuity Plan. When disaster strikes, you can maintain your business functionality and weather the storm. You'll first discuss the process of developing your business continuity plan. What do you have to take into consideration? What aspects of your business should you focus on? Then, you'll learn about common business continuity threats and how to identify acceptable downtime for each critical function. FREE ACCESS
• 11.  Testing a Business Continuity Plan
  3m 53s
  In this video, you'll learn more about how to test a Business Continuity Plan. You'll learn there are several methods you can take to test a business continuity plan. This includes a table-top exercise and a structured walk-through. The video outlines some of the benefits of testing your Business Continuity Plan. FREE ACCESS
• 12.  Improving a Business Continuity Plan
  3m 49s
  This video discusses the importance of reviewing and improving a business continuity plan on a regular basis. It covers things to consider before the review, the key aspects of the review, and how to improve the plan following a review. FREE ACCESS
• 13.  Business Continuity Plan Awareness
  3m
  In this video, you'll learn about the importance of having 'top-level' support for business plans and promoting user awareness. You'll also outline how to achieve these goals. You'll learn that an emergency strikes, most areas of a business are vulnerable to some sort of emergency incident. This means that it's essential that all business areas are aware of the company's business continuity plan and their role in that plan. FREE ACCESS
• 14.  Business Impact Analysis (BIA)
  4m 41s
  In this video, you'll learn about the importance of a Business Impact Analysis, or BIA. You'll learn that a BIA is used to predict the outcomes on your business of certain business disruptions. It does this by gathering and analyzing data relevant to your business. FREE ACCESS
• 15.  Disaster Recovery Planning
  7m 2s
  In this video, you'll learn more about the IT Disaster Recovery Plan. You'll learn what a disaster recovery plan is, what the structure of a typical IT disaster recovery plan looks like, what some of the benefits of an IT disaster recovery plan are, and how to develop an effective data backup plan.You'll also learn about some of the options you have in data backup. So, watch this video to find out more about this topic. FREE ACCESS
• 16.  Creating a Disaster Recovery Plan
  4m 7s
  During this video, you will learn more about the details of creating a Disaster Recovery Plan. You will explore how complex IT systems can involve a lot of assets in the form of software and hardware, critical servers, data and cloud services. The first step to a Disaster Recovery Plan is to identify all of these assets, their locations, and how they interact with one another. You will also learn how to identify the context of these assets, such as how they function and how they relate to one another. FREE ACCESS
• 17.  IT Recovery Strategies
  4m 5s
  When it comes to an IT recovery plan, there are different strategies to consider regarding how to implement your plan. There are also some common ways that IT fails, which any strategy you choose should take into consideration. In this video, we're going to look at IT Recovery Strategies. We'll look at an internal recovery strategy where a business manages their own internal systems and data backups and access to them. FREE ACCESS
• 18.  Course Summary
  1m 19s
  FREE ACCESS