Sending E-mails to the Right People

Everyone
  • 7 videos | 19m 30s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Rating 4.4 of 2753 users Rating 4.4 of 2753 users (2753)
Sending an email to the wrong person, or excluding the right person, hinders effective communication and is a sign of poor email etiquette. Because email is so central to how organizations do business today, writing emails effectively - and getting them to the right people - is one of the most important communication skills to have. In this course, you'll learn a vital facet of written communication: how to address and distribute emails. You'll be introduced to best practices for deciding who to send emails to and how to flag emails appropriately. The course also covers proper etiquette for forwarding emails and using reply and reply all. In addition, it highlights some poor copying practices to avoid.

WHAT YOU WILL LEARN

  • Identify tips for using the to field when sending e-mail
    Use the cc and bcc fields appropriately in an e-mail
    Set the priority status of e-mails appropriately
  • Recognize how to reply effectively to e-mails
    Identify best practices for forwarding e-mail
    Recognize examples of when it's inappropriate to copy an e-mail over someone's head

IN THIS COURSE

  • 41s
  • 3m 13s
  • Locked
    3.  Using the Cc and Bcc Fields
    3m 7s
    In this video, you will learn how to use the Cc and Bcc fields appropriately in an email. FREE ACCESS
  • Locked
    4.  Flagging E-mails
    3m 1s
    During this video, you will learn how to set the priority status of emails appropriately. FREE ACCESS
  • Locked
    5.  Targeting E-mail Replies
    3m 3s
    In this video, find out how to recognize when to reply effectively to e-mails. FREE ACCESS
  • Locked
    6.  Forwarding E-mails
    3m 9s
    Learn how to identify best practices for forwarding email. FREE ACCESS
  • Locked
    7.  Poor Copying Practices
    3m 17s
    In this video, you will learn how to recognize examples of when it's inappropriate to copy an e-mail behind someone's back. FREE ACCESS

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