Providing a Great Customer Experience
Everyone
- 6 videos | 20m 11s
- Includes Assessment
- Earns a Badge
In the digital age, customer service has changed, with customers demanding seamless experiences and genuine human connections. This presents challenges and opportunities for service professionals. Mastering modern customer service requires understanding the balance between technology and human interaction. In this course, you'll learn how to meet changing customer expectations, manage information, build trust through interactions, and use AI while maintaining human connections. You'll gain practical strategies to deliver exceptional service experiences, fostering customer loyalty and recommendations.
WHAT YOU WILL LEARN
-
Discover the key concepts covered in this course
Identify the changing expectations of modern customers
Identify signs of information overload in customer interactions -
Recognize specific trust-building techniques to enhance customer loyalty
Recognize how ai can support customer service
Reflect on what you've learned
IN THIS COURSE
-
57sSome companies have loyal customers while others struggle. The secret lies in understanding and meeting customer expectations. In this video, you'll discover the key concepts covered in this course. FREE ACCESS
-
3m 19sToday's customers have dramatically different expectations than even just a few years ago. As a customer service professional, you're on the front lines of these changes, where every interaction shapes customer loyalty. In this video, you'll learn about the changing expectations that modern customers use to gauge the service they receive. FREE ACCESS
-
3. Managing Information to Enhance Customer Experience3m 4sInformation overload is a challenge that unites the digital world. Understanding how information overload affects your customer and your role in managing the flow of information is an essential part of great customer service. In this video, you'll learn about the signs of information overload in customer interactions. FREE ACCESS
-
4. Building Trust Through Customer Experience5m 20sTrust is a key element of lasting customer relationships, but a growing number of customers don't trust companies. In this video, explore techniques for building trust and enhancing customer loyalty. FREE ACCESS
-
5. Human-AI Partnership for Great Customer Service5m 51sCustomer service is undergoing a rapid transformation through the use of artificial intelligence. But the role of customer service isn't diminishing – it's becoming more vital. In this video, you'll learn how AI can support customer service. FREE ACCESS
-
6. Let's Review1m 42sIn this video, you'll review and reflect on what you've learned in the course Providing a Great Customer Experience. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.
