Project Management Needs vs. Expectations
Beginner
- 14 videos | 44m 22s
- Includes Assessment
- Earns a Badge
- PMI PDU
Needs and expectations are easily confused. Project managers must therefore determine client/customer needs while managing expectations. In this 14-video course, learners discover the art of balancing needs and expectations in the context of project management. Begin by learning how to identify and understand client needs. Examine how to collect project requirements with Project Management Body of Knowledge (PMBOK), guidelines, and the importance of separating expectations from requirements. Learn how to categorize client requests so they can be factored into requirements or rejected by categorizing priorities by using the MoSCoW Method (must-haves, should-haves, could-haves, and will not have). Learn how to create a balance between client needs and expectations. Delve into the role of the Project Manager and the importance of well-honed communication skills, and learn how to avoid distracting noise and buzz surrounding modern technology. Identify business needs; use Agile communication to understand needs; and view strategies, including communication best practices, to manage expectations. Finally, discover ways to set client needs and expectations, and learn best practices for resetting stakeholder expectations on projects.
WHAT YOU WILL LEARN
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Discover the key concepts covered in this course
Identify client needs and how to understand needs of the client
Specify how to collect requirements in a project using the pmbok guidelines
Understand the importance of separating a client's expectations from their requirements and how to achieve success by focusing on requirements
Determine how to categorize client requests so they can be factored into requirements or rejected by categorizing priorities using the moscow method
Identify the challenge of finding and creating a balance between client needs and expectations
Define the role of the software project manager in helping set expectations for clients -
Determine how to avoid noise and buzz surrounding modern technology that tends to distract clients and distort their focus
Describe business needs and why they're crucial in software development projects
Define how agile software development can assist pms and clients in reducing distraction and focusing on real needs
Identify strategies for working toward satisfying client needs and expectations without sacrificing a project
Describe ways to set client needs and manage their expectations on software projects
Identify best practices for resetting stakeholder expectations on software projects
Summarize the key concepts covered in this course
IN THIS COURSE
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1m 30s
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3m 32sIn this video, you will identify client needs and how to understand the needs of the client. FREE ACCESS
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3. Collecting Requirements3m 45sAfter completing this video, you will be able to specify how to collect requirements in a project using the PMBOK guidelines. FREE ACCESS
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4. Balancing Expectations and Requirements3m 44sAfter completing this video, you will be able to understand the importance of separating a client's expectations from their requirements, and how to achieve success by focusing on requirements. FREE ACCESS
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5. Defining Priorities3m 44sIn this video, you will learn how to categorize client requests so they can be factored into requirements or rejected by categorizing priorities using the MoSCoW Method. FREE ACCESS
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6. The Challenge of Balance2m 54sLearn how to identify the challenge of finding and creating a balance between the needs and expectations of your clients. FREE ACCESS
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7. The Role of the PM in Expectation Setting2m 34sIn this video, you will learn about the role of the software Project Manager in setting expectations for clients. FREE ACCESS
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8. Avoiding the Noise and the Buzz3m 25sIn this video, you will learn how to avoid noise and buzz surrounding modern technology that tends to distract clients and distort their focus. FREE ACCESS
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9. Identifying Business Needs2m 41sAfter completing this video, you will be able to describe business needs and why they are crucial in software development projects. FREE ACCESS
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10. Using Agile to Understand Needs4m 17sIn this video, you will learn how Agile software development can help PMs and clients reduce distractions and focus on real needs. FREE ACCESS
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11. Strategies for Needs and Expectations4m 4sIn this video, you will identify strategies for working toward satisfying client needs and expectations without sacrificing the project. FREE ACCESS
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12. Setting Needs and Managing Expectations4m 15sAfter completing this video, you will be able to describe ways to set client needs and manage their expectations for software projects. FREE ACCESS
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13. Resetting Stakeholder Expectations3m 1sIn this video, you will identify best practices for resetting stakeholder expectations on software projects. FREE ACCESS
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14. Course Summary55s
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