Problem Solving: Defining and Stating the Problem
Everyone
- 6 videos | 20m 38s
- Includes Assessment
- Earns a Badge
- CPE
For most business professionals, solving problems is a major part of their jobs. But what are often seen as problems are really symptoms of deeper challenges. Treating these symptoms may provide temporary relief, but the deeper issues remain. By investigating the scope of problems and addressing their root causes, you can work toward ultimately finding solutions for sustained success. In this course, you will explore the process of uncovering the roots of business problems, starting with gathering all of the pertinent information necessary to understand the scope of a problem and its effects. You will also learn about the value of root cause analysis and some of the common, popular tools for performing one. Finally, you'll learn how to prepare a problem statement that clearly defines the problem and lays the foundation for finding solutions that address its roots.
WHAT YOU WILL LEARN
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Discover the key concepts covered in this course
Identify the information necessary to define the scope of a problem
Identify the steps for conducting a root cause analysis -
Identify the key characteristics of common, popular tools for performing a root cause analysis
Identify the process for creating a problem statement
Reflect on what you've learned
IN THIS COURSE
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1m 49sEvery day, you're faced with real world problems and decisions about how to solve them. Without the right tools, these problems can seem overwhelming and result in lower productivity, reduced employee morale, and decreased customer satisfaction. In this video, you'll discover the key concepts that will be covered in this course, including scoping, defining, and stating the problem and its root causes. FREE ACCESS
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3m 43sBy identifying the scope of a business problem and determining the relevant information around it, you can begin the process of uncovering its root cause. In this video, you'll learn how to identify the information necessary to define the scope of a problem. FREE ACCESS
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3. Conducting a Root Cause Analysis3m 35sBy identifying the root cause of a problem, rather than merely its visible symptoms, you have a higher probability of effectively correcting it over the long term. In this video, you will explore the steps for conducting a root cause analysis. FREE ACCESS
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4. Choosing a Tool for Analysis6mNo two problems are exactly alike, and different problems may require different tools for fully understanding them. There are a number of different tools for conducting a root cause analysis, each with its own strengths and weaknesses. In this video, you'll learn the key characteristics of common, popular tools for performing a root cause analysis and the types of problems they're best suited to analyze. FREE ACCESS
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5. Stating the Problem4m 13sEffectively communicating the problem, root causes, and possible solutions is critical to building consensus and moving forward with a solution. In this video, you'll learn the process for creating an effective problem statement. FREE ACCESS
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6. Let's Review1m 18sIn this video, you will be able to review and reflect on what you've learned in the course Problem Solving: Defining and Stating the Problem. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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