Polishing Your Skills for Excellent Customer Service

Everyone
  • 7 videos | 21m 6s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
Rating 4.4 of 5593 users Rating 4.4 of 5593 users (5593)
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to enhance your interactions with customers to project service excellence. You'll explore how to establish effective customer relationships that involve customers in problem solving. Finally, you'll discover how to improve communication for a better client service (CS) in a cross-cultural customer support center or help desk environment.

WHAT YOU WILL LEARN

  • Recognize examples of customer support provided with an excellent service attitude
    Identify personal methods of projecting an excellent service attitude
    Recognize examples of techniques for establishing effective customer relationships
  • Recognize the steps to encourage customer involvement in problem solving
    Identify methods used for effective cross-cultural communication
    Recognize how language barriers can impact your communications with customers

IN THIS COURSE

  • 42s
  • 3m 30s
  • Locked
    3.  Projecting the Right Attitude
    3m 11s
    During this video, you will learn how to identify personal methods of projecting an excellent service attitude. FREE ACCESS
  • Locked
    4.  Establishing Effective Customer Interactions
    3m 29s
    Discover how to recognize examples of techniques for establishing effective customer relationships. FREE ACCESS
  • Locked
    5.  Transforming a Problem into a Success Story
    3m 8s
    In this video, you will learn how to recognize the steps to encourage customer involvement in problem solving. FREE ACCESS
  • Locked
    6.  Communicating across Cultures
    3m 29s
    During this video, you will learn how to match the methods used for effective cross-cultural communication to specific examples. FREE ACCESS
  • Locked
    7.  Don't Let Language Become an Obstacle
    3m 37s
    In this video, find out how to recognize how language barriers can impact your communications with customers. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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