Navigating Challenging Situations with Diplomacy and Tact

Everyone
  • 7 videos | 20m 19s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Rating 4.5 of 2495 users Rating 4.5 of 2495 users (2495)
You'll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course, you'll learn to navigate difficult conversations and situations. You'll also learn how to communicate a difficult message effectively, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.

WHAT YOU WILL LEARN

  • Identify strategies for working with a disliked or difficult coworker
    Identify techniques for composing a difficult e-mail with tact and diplomacy
    Identify examples of strategies for dealing with angry individuals
  • Apply strategies for dealing with a manipulative individual
    Identify strategies for correcting a boss or client
    Reflect on what you've learned

IN THIS COURSE

  • 42s
  • 4m 11s
    Learn how to identify strategies for working with a coworker you dislike or who is difficult. FREE ACCESS
  • Locked
    3.  Diplomacy and Tact in E-mail
    3m 47s
    In this video, you will learn how to identify techniques for composing a difficult email with tact and diplomacy. FREE ACCESS
  • Locked
    4.  Interacting with Angry Individuals
    3m 39s
    During this video, you will learn how to identify examples of strategies for dealing with angry individuals. FREE ACCESS
  • Locked
    5.  Handling Manipulative or Bullying Individuals
    3m 47s
    Discover how to apply strategies for dealing with a manipulative person. FREE ACCESS
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    6.  Correcting a Boss or Client
    3m 37s
    In this video, you will learn how to identify strategies for correcting your boss or client. FREE ACCESS
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    7.  Let's Review
    37s
    During this video, you will learn how to reflect on what you have learned. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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