MIT SMR: Increasing AI Tool Adoption by Front-Line Workers

Some of the biggest challenges in AI implementation can arise when a tool is ready to roll out to end users - and those users resist adoption. That's typically because the project's business sponsors are not the people expected to use the tool - and they have failed to address the needs and priorities of end users. However, research by Kate Kellogg, Mark Sendak, and Suresh Balu finds that when developers make sure to address end users' concerns about workflow and autonomy, they can reconcile conflicting stakeholder interests and ensure ready adoption of AI tools.