MIT SMR: Customer Experience Considerations for Tech Leaders

Tech leaders should consider data privacy and security issues while also maximizing customer experience. Tech leaders must make sure the infrastructure they build enables excellent customer experiences, especially when it comes to self-service. In today's post-COVID-19 environment, what considerations have changed? Please join our panel presentation and discussion, as speakers explain how leaders should approach the investments that both enable and enhance customer service through digital self-service experiences. The optimal strategy combines sound infrastructure with emerging technologies that work together for peak customer experience.