Maximizing Customer Service with AI

Artificial Intelligence 2024    |    Beginner
  • 7 videos | 22m 58s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Rating 4.7 of 30 users Rating 4.7 of 30 users (30)
AI is transforming customer service by enabling personalized, efficient, and responsive customer interactions. In this course, you will explore the transformative impact of AI on customer service operations, enhancing both customer satisfaction and agent productivity. You will also learn about the diverse applications of generative AI (GenAI), including automated responses, sentiment analysis enhancement, and multilingual support, and how these technologies ensure consistent and high-quality customer experiences across various communication channels. The course also addresses the ethical implications and potential risks of using AI, providing strategies for data privacy, bias mitigation, and maintaining transparency. Additionally, you will examine emerging trends such as emotion recognition and the integration of AI with virtual and augmented reality to stay ahead in the evolving landscape of customer service. By the end of this course, you will be equipped to maximize customer service with AI, making data-driven decisions and creating delightful customer experiences.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Describe the effect of generative ai on the customer service industry
    Identify ways in which generative ai enhances customer service
    Describe practical uses of ai tools in customer service
  • Identify the ethical implications and potential risks of generative ai-enhanced customer service
    Identify current and emerging trends in ai-enhanced customer service
    Summarize the key concepts covered in this course

IN THIS COURSE

  • 49s
    In this video, we will discover the key concepts covered in this course. FREE ACCESS
  • 3m 35s
    After completing this video, you will be able to describe the effect of generative AI on the customer service industry. FREE ACCESS
  • Locked
    3.  Enhanced Customer Service with Generative AI  
    5m 31s
    Upon completion of this video, you will be able to identify ways in which generative AI enhances customer service. FREE ACCESS
  • Locked
    4.  AI-enhanced Customer Service in Practice  
    4m 31s
    After completing this video, you will be able to describe practical uses of AI tools in customer service. FREE ACCESS
  • Locked
    5.  Ethical Considerations and Risk Mitigation in AI-enabled Customer Service
    4m 50s
    Upon completion of this video, you will be able to identify the ethical implications and potential risks of generative AI-enhanced customer service. FREE ACCESS
  • Locked
    6.  Current and Future Trends in AI-driven Customer Service
    2m 56s
    After completing this video, you will be able to identify current and emerging trends in AI-enhanced customer service. FREE ACCESS
  • Locked
    7.  Course Summary
    46s
    In this video, we will summarize the key concepts covered in this course. FREE ACCESS

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