Managing Microsoft Teams: Managing Phone Systems

Microsoft Teams    |    Intermediate
  • 20 videos | 2h 11m 12s
  • Includes Assessment
  • Earns a Badge
Rating 4.6 of 60 users Rating 4.6 of 60 users (60)
Phone systems in Teams allow organizations to replace outdated existing phone system equipment, while enabling a move to a more integrated and scalable solution all from within Teams. In this course, you'll explore the basics of phone systems and learn how to set up phone features such as voicemail, call queues, and caller ID. You'll discover how to use policies to then manage call park, calling, and caller ID. Finally, you'll learn how to create and configure auto attendants and manage resource accounts. This course is one of several that will help prepare learners for the MS-700: Managing Microsoft Teams certification exam.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Provide an overview of phone systems in microsoft teams
    Set up a phone system in microsoft teams
    Provide an overview of acquiring and assigning product licenses for a voice solution in microsoft teams
    Configure voicemail settings in microsoft teams
    Differentiate between outbound and inbound caller id settings in a caller id policy
    Provide an overview of caller id settings for a user
    Create, edit, and assign caller id policies in microsoft teams
    Manage resource accounts in microsoft teams
    Create and configure a call queue as well as call agents, call routing, call overflow, call timeout, and caller id for outbound calls
  • Set up an auto attendant in teams, as well as call flow and dial scope
    Set up a holiday in teams using the microsoft teams admin center
    Provide an overview of voice recognition features
    Create a dial plan in microsoft teams
    Create, edit, and assign call park policies in microsoft teams
    Configure group calling pickup
    Create, edit, and assign calling policies in microsoft teams
    Configure call delegates in microsoft teams
    Provide an overview of dial pad configurations in microsoft teams
    Summarize the key concepts covered in this course

IN THIS COURSE

  • 1m 51s
  • 11m
    f2a43238-9a40-4830-86ca-3c521ee9ea22 FREE ACCESS
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    3.  Setting Up a Phone System in Microsoft Teams
    8m 57s
    2bf1888c-fe94-489f-ac46-fa4813815daa FREE ACCESS
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    4.  Licenses for a Voice Solution
    13m 21s
    6eb34d4d-fc5e-49bc-81a4-2dabb2cc668c FREE ACCESS
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    5.  Setting Up Voicemail in Microsoft Teams
    5m 8s
    1c5be4cd-2aac-4f5c-8613-846cfd78b1b6 FREE ACCESS
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    6.  Inbound and Outbound Caller ID
    6m 2s
    0b955b8c-9634-4965-a6df-591fc935a3cc FREE ACCESS
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    7.  Caller ID Policy Settings
    4m 4s
    5ed11955-b166-4a9b-9ed3-f4725bf85321 FREE ACCESS
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    8.  Creating New Caller ID Policies
    5m 17s
    12d6d04a-096e-40ff-b74e-2e6dbaa61dd0 FREE ACCESS
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    9.  Managing Resource Accounts
    7m 20s
    a32e602e-edea-4019-9e24-e30dd9caa851 FREE ACCESS
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    10.  Configuring a Call Queue and Call Routing
    7m 18s
    103fce2f-7efe-4c1d-ab3c-37bec6f386b8 FREE ACCESS
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    11.  Setting Up Auto Attendant, Call Flow, and Dial Scope
    8m 46s
    e68c27f3-7b56-4703-8adf-8a6edcf63a76 FREE ACCESS
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    12.  Setting Up Holidays in Microsoft Teams
    3m 13s
    5b9b25a9-5868-4f28-99cd-e4258a3723de FREE ACCESS
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    13.  Voice Recognition Features and Capabilities
    5m 54s
    9c4b4f36-916b-473a-b1c6-413930e461f5 FREE ACCESS
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    14.  Working with Dial Plans
    13m 3s
    a6234d5f-6ea0-425a-83ff-73d8beb433f2 FREE ACCESS
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    15.  Configuring Call Park Policies
    6m 16s
    4a585126-3fea-4e2d-b03b-1cb250f0a0a8 FREE ACCESS
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    16.  Configuring Group Calling in Microsoft Teams
    5m 17s
    387b57da-8655-4272-a406-670feed7de54 FREE ACCESS
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    17.  Configuring Calling Policies in Microsoft Teams
    6m 36s
    7c269437-3449-448a-91e4-b271fbb46bc7 FREE ACCESS
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    18.  Configuring Call Delegates
    5m 9s
    336f9c89-c93c-49e6-8159-44ef94d2e0ad FREE ACCESS
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    19.  Dial Pad Configuration Considerations
    5m 41s
    9294526f-c5f5-40cb-ad12-3dae2e5e26b5 FREE ACCESS
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    20.  Course Summary
    1m 1s
    7b3370d8-05b1-4298-aa0a-15388f5b70e1 FREE ACCESS

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