Managing Microsoft Teams: Managing Phone Systems
Microsoft Teams
| Intermediate
- 20 videos | 2h 11m 12s
- Includes Assessment
- Earns a Badge
Phone systems in Teams allow organizations to replace outdated existing phone system equipment, while enabling a move to a more integrated and scalable solution all from within Teams. In this course, you'll explore the basics of phone systems and learn how to set up phone features such as voicemail, call queues, and caller ID. You'll discover how to use policies to then manage call park, calling, and caller ID. Finally, you'll learn how to create and configure auto attendants and manage resource accounts. This course is one of several that will help prepare learners for the MS-700: Managing Microsoft Teams certification exam.
WHAT YOU WILL LEARN
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Discover the key concepts covered in this course
Provide an overview of phone systems in microsoft teams
Set up a phone system in microsoft teams
Provide an overview of acquiring and assigning product licenses for a voice solution in microsoft teams
Configure voicemail settings in microsoft teams
Differentiate between outbound and inbound caller id settings in a caller id policy
Provide an overview of caller id settings for a user
Create, edit, and assign caller id policies in microsoft teams
Manage resource accounts in microsoft teams
Create and configure a call queue as well as call agents, call routing, call overflow, call timeout, and caller id for outbound calls -
Set up an auto attendant in teams, as well as call flow and dial scope
Set up a holiday in teams using the microsoft teams admin center
Provide an overview of voice recognition features
Create a dial plan in microsoft teams
Create, edit, and assign call park policies in microsoft teams
Configure group calling pickup
Create, edit, and assign calling policies in microsoft teams
Configure call delegates in microsoft teams
Provide an overview of dial pad configurations in microsoft teams
Summarize the key concepts covered in this course
IN THIS COURSE
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1m 51s
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11mAfter reviewing this video, you will be able to provide an overview of phone systems in Microsoft Teams. FREE ACCESS
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3. Setting Up a Phone System in Microsoft Teams8m 57sIn this video, discover how to set up a phone system in Microsoft Teams. FREE ACCESS
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4. Licenses for a Voice Solution13m 21sAfter completing this video, you will be able to provide an overview of acquiring and assigning product licenses for a voice solution in Microsoft teams. FREE ACCESS
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5. Setting Up Voicemail in Microsoft Teams5m 8sDiscover how to configure voicemail settings in Microsoft Teams. FREE ACCESS
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6. Inbound and Outbound Caller ID6m 2sDuring this video, you will learn how to differentiate between outbound and inbound caller ID settings in a caller ID policy. FREE ACCESS
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7. Caller ID Policy Settings4m 4sUpon completion of this video, you will be able to provide an overview of caller ID settings for a user. FREE ACCESS
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8. Creating New Caller ID Policies5m 17sIn this video, find out how to create, edit, and assign caller ID policies in Microsoft Teams. FREE ACCESS
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9. Managing Resource Accounts7m 20sLearn how to manage resource accounts in Microsoft Teams. FREE ACCESS
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10. Configuring a Call Queue and Call Routing7m 18sIn this video, you will learn how to create and configure a call queue as well as call agents, call routing, call overflow, call timeout, and caller ID for outbound calls. FREE ACCESS
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11. Setting Up Auto Attendant, Call Flow, and Dial Scope8m 46sFind out how to set up an auto attendant in Teams, as well as call flow and dial scope. FREE ACCESS
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12. Setting Up Holidays in Microsoft Teams3m 13sIn this video, learn how to set up a holiday in Teams using the Microsoft Teams admin center. FREE ACCESS
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13. Voice Recognition Features and Capabilities5m 54sAfter completing this video, you will be able to provide an overview of voice recognition features. FREE ACCESS
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14. Working with Dial Plans13m 3sDuring this video, discover how to create a dial plan in Microsoft Teams. FREE ACCESS
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15. Configuring Call Park Policies6m 16sIn this video, discover how to create, edit, and assign Call Park policies in Microsoft Teams. FREE ACCESS
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16. Configuring Group Calling in Microsoft Teams5m 17sDiscover how to configure group calling pickup. FREE ACCESS
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17. Configuring Calling Policies in Microsoft Teams6m 36sDuring this video, you will learn how to create, edit, and assign Calling Policies in Microsoft Teams. FREE ACCESS
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18. Configuring Call Delegates5m 9sIn this video, find out how to configure call delegates in Microsoft Teams. FREE ACCESS
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19. Dial Pad Configuration Considerations5m 41sUpon completion of this video, you will be able to provide an overview of dial pad configurations in Microsoft Teams. FREE ACCESS
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20. Course Summary1m 1sIn this video, we will summarize the key concepts covered in this course. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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