Managing Microsoft Teams: Managing Calling

Microsoft Teams 2024    |    Intermediate
  • 14 videos | 1h 19m 50s
  • Includes Assessment
  • Earns a Badge
Microsoft Teams phone systems provide state-of-the-art features that integrate hardware and software for sophisticated meeting and call management. In this course, you will explore Microsoft Teams meeting and call management, beginning with network settings for cloud voice features. Then you will learn how to plan a Teams voice solution and configure voice settings. You will investigate voicemail management, voice recognition features and capabilities, and how to configure auto-attendants. Next, you will discover how to configure call queues, holidays, and dial plans in Microsoft Teams. Finally, you will focus on dial plan configuration, call sharing and group call pickup, sharing a phone line with delegates, and dial pad configuration. This course is one of a collection that prepares learners for the Microsoft 365 Teams Administrator Associate (MS-700) exam.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Provide an overview of network regions, sites and subnets
    Describe considerations for planning teams phone features and connectivity
    Manage voice settings and policies for users in microsoft teams
    Configure voicemail settings in microsoft teams
    Provide an overview of voice recognition features in microsoft teams
    Create and configure call queues in microsoft teams
  • Set up an auto attendant in microsoft teams with call flow and dial scope
    Set up a holiday in teams using the microsoft teams admin center
    Create and manage dial plans in microsoft teams
    Configure call sharing and group call pickup in microsoft teams
    Share a phone line with a delegate in microsoft teams
    Provide an overview of dial pad configurations in microsoft teams
    Summarize the key concepts covered in this course

IN THIS COURSE

  • 1m 3s
    In this video, we will discover the key concepts covered in this course. FREE ACCESS
  • 5m 8s
    After completing this video, you will be able to provide an overview of network regions, sites and subnets. FREE ACCESS
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    3.  Planning a Teams Voice Solution
    5m 23s
    Upon completion of this video, you will be able to describe considerations for planning Teams phone features and connectivity. FREE ACCESS
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    4.  Managing Voice Settings in Microsoft Teams
    7m 48s
    Find out how to manage voice settings and policies for users in Microsoft Teams. FREE ACCESS
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    5.  Managing Voicemail in Microsoft Teams
    8m 41s
    In this video, you will learn how to configure voicemail settings in Microsoft Teams. FREE ACCESS
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    6.  Voice Recognition Features and Capabilities
    3m 40s
    After completing this video, you will be able to provide an overview of voice recognition features in Microsoft Teams. FREE ACCESS
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    7.  Configuring Call Queues in Microsoft Teams
    9m 40s
    In this video, find out how to create and configure Call queues in Microsoft Teams. FREE ACCESS
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    8.  Configuring Auto Attendants in Microsoft Teams
    9m 33s
    During this video, discover how to set up an Auto attendant in Microsoft Teams with call flow and dial scope. FREE ACCESS
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    9.  Configuring Holidays in Microsoft Teams
    5m 22s
    Learn how to set up a holiday in Teams using the Microsoft Teams admin center. FREE ACCESS
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    10.  Configuring Dial Plans in Microsoft Teams
    9m 21s
    In this video, discover how to create and manage dial plans in Microsoft Teams. FREE ACCESS
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    11.  Configuring Call Sharing and Group Call Pickup in Microsoft Teams
    4m 32s
    During this video, you will learn how to configure call sharing and group call pickup in Microsoft Teams. FREE ACCESS
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    12.  Sharing a Phone Line with Delegates in Microsoft Teams
    4m 47s
    Discover how to share a phone line with a delegate in Microsoft Teams. FREE ACCESS
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    13.  Dial Pad Configuration in Microsoft Teams
    4m 4s
    Upon completion of this video, you will be able to provide an overview of dial pad configurations in Microsoft Teams. FREE ACCESS
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    14.  Course Summary
    50s
    In this video, we will summarize the key concepts covered in this course. FREE ACCESS

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