Managing Conflict on Your Team

Everyone
  • 6 videos | 23m 23s
  • Includes Assessment
  • Earns a Badge
Rating 4.7 of 20 users Rating 4.7 of 20 users (20)
Conflict in the workplace is inevitable, but how you manage it determines whether it drives progress or creates dysfunction. When handled effectively, conflict can spark innovation, strengthen relationships, and lead to positive outcomes for everyone. The key lies in developing the skills to transform potentially destructive disagreements into opportunities for growth and positive change. In this course, you'll learn how to harness constructive conflict to drive team progress by creating an environment where diverse perspectives can safely clash and combine. You'll explore how to use emotional regulation to de-escalate collective emotions and maintain productive team dynamics during challenging situations. You'll discover how to use strategic inquiry to uncover and address the root causes of conflict. Finally, you'll learn how to adapt your conflict management approach to different situations using proven frameworks that help you choose the most effective response for each unique circumstance.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Identify strategies to encourage constructive conflict
    Recognize best practices for de-escalating the collective emotions of your team
  • Identify approaches for using inquiry to determine the root causes of conflict
    Recognize the five modes for conflict management
    Reflect on what you've learned

IN THIS COURSE

  • 2m 14s
    Conflict in the workplace is inevitable, but how you manage it determines whether it drives progress or creates dysfunction. In this video, you'll discover the key concepts covered in this course. FREE ACCESS
  • 5m 5s
    While many leaders try to minimize workplace conflict, constructive disagreement can actually drive innovation and improve team performance. The key is creating an environment where diverse perspectives can safely clash and combine. In this video, you'll learn strategies for transforming workplace disagreements into opportunities for progress by encouraging respectful debate, finding win-win solutions, and maintaining team cohesion. FREE ACCESS
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    3.  Using Emotional Regulation to De-escalate Collective Emotions
    5m 19s
    When teams face conflict, emotions can quickly escalate and spread throughout the group, creating a challenging dynamic that impacts everyone's performance. Managing these collective emotions effectively is crucial for maintaining team harmony and productivity. In this video, you'll learn proven techniques for de-escalating group tensions and channeling emotional energy into constructive outcomes through team rituals, strategic redirection, and situation reframing. FREE ACCESS
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    4.  Applying Inquiry to Discover Root Causes of Conflict
    4m 40s
    Surface-level conflicts often mask deeper issues that need to be addressed for lasting resolution. By asking the right questions and creating psychological safety for honest dialogue, leaders can uncover and address the root causes of team conflict. In this video, you'll learn how to use strategic inquiry techniques to facilitate open communication and drive meaningful solutions. FREE ACCESS
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    5.  Adapting Your Conflict Management Approach to a Situation
    4m 30s
    Every conflict situation is unique, requiring different approaches for optimal resolution. Understanding when to collaborate, compete, accommodate, avoid, or compromise can mean the difference between resolving or escalating tensions. In this video, you'll learn how to assess conflict situations and choose the most effective management style using the Thomas-Kilmann Conflict Model. FREE ACCESS
  • Locked
    6.  Let's Review
    1m 35s
    In this video, you'll review and reflect on what you've learned in the course Managing Conflict on Your Team. FREE ACCESS

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