Event, Incident, and Problem Management
ITIL®
| Everyone
- 10 videos | 47m 28s
- Includes Assessment
- Earns a Badge
There's a number of important service management practices identified by ITIL. In this course, you'll begin by exploring monitoring and event management. Then you'll discover incident management. Finally, you'll learn about problem management. This course was originally created by Global Knowledge (GK).
WHAT YOU WILL LEARN
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Discuss the service management practice of monitoring and event managementDescribe the different classifications of eventsDiscuss how event management interacts with other practicesDiscuss the service management practice of incident managementDescribe incident escalation and resolution
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Discuss how incident management can assist as part of the value chain and the service value chainDiscuss the service management practice of problem managementDescribe the general approach to the problem management processDiscuss the linkages between problem management and other management practices in planning a responseDescribe how problem management can assist in the service value chain
IN THIS COURSE
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1m 37s
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3m 59sIn this video, discover the different types of events. FREE ACCESS
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2m 35sDiscover how event management interacts with other practices. FREE ACCESS
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11m 16sIn this video, you will discuss the service management practice of incident management. FREE ACCESS
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3m 58sAfter completing this video, you will be able to describe incident escalation and resolution. FREE ACCESS
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4m 16sIn this video, find out how incident management can assist as part of the value chain and the service value system. FREE ACCESS
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2m 47sUpon completion of this video, you will be able to discuss problem management, a service management practice. FREE ACCESS
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10m 28sDuring this video, you will learn how to describe the general approach to problem management. FREE ACCESS
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4m 21sFind out how to discuss the linkages between problem management and other management practices when planning a response. FREE ACCESS
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2m 11sLearn how problem management can assist in the service value chain. FREE ACCESS
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As a PeopleCert Authorized Training Provider, Skillsoft includes examination vouchers with the purchase of its ITIL®4 Foundation Certification curriculum