Customer Service: Fostering a Service Mindset

Everyone
  • 7 videos | 27m 54s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Rating 4.6 of 6664 users Rating 4.6 of 6664 users (6664)
Success is both an outcome and a mindset. Professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude. Without understanding how mindset impacts service ability, you compromise your potential and that of the organization, which ultimately results in a poor customer service experience. Focusing on your service mindset and attitude will ensure your professional values will manifest in each service interaction. In this course, you'll learn how moving to a different mindset can help you deliver outstanding customer service, and what key practices can help establish a good personal mindset for any service situation. You'll also learn to recognize how professional values manifest during customer service interactions, how to develop an attitude of a customer service professional, and what strategies demonstrate a customer-centric service mindset. This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Identify key factors that build a customer service mentality
    Recognize key practices that can help establish a good personal mindset for any service situation
    Recognize how professional values manifest during customer service interactions
  • Identify key elements of a professional customer service attitude
    Recognize strategies that demonstrate a customer-centric service mindset
    Reflect on what you've learned

IN THIS COURSE

  • 1m 4s
    In this video, you will be introduced to the key concepts that will be covered in this course. You'll discover techniques and strategies for building the professional mindset and attitude necessary to provide world-class customer service. FREE ACCESS
  • 4m 13s
    A positive, professional attitude is essential to successful customer service. Developing a growth mindset, along with the ability to reframe negative thoughts and responses into positive action, are imperative for resolving customer issues. In this video, you'll explore the factors that define and demonstrate a growth mindset. FREE ACCESS
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    3.  Enriching Your Personal Mindset
    5m 45s
    Self-motivation and flexibility are key to a positive customer service mindset. In this video, you'll explore best practices that can help establish a good personal mindset for dealing with any service situation. FREE ACCESS
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    4.  Manifesting Professional Values in Customer Service
    5m 14s
    Holding professional values is a given for successful customer service professionals, but it may not always be clear how they directly affect the process of problem resolution. In this video, you'll explore how professional values manifest during customer service interactions. FREE ACCESS
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    5.  Developing a Professional Customer Service Attitude
    4m 42s
    As a customer service professional, your attitude can make or break your performance, and in this video, you'll look at the key elements necessary for meeting and exceeding customer expectations. FREE ACCESS
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    6.  Delivering a Customer-centric Service Experience
    5m 39s
    Developing a mindset and showing it during customer service interactions are two different things. After completing this video, you'll be able to recognize and deploy strategies that demonstrate a customer-centric service mindset. FREE ACCESS
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    7.  Let's Review
    1m 18s
    This video summarizes the key concepts covered in the course Customer Service Success: Fostering a Service Mindset. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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