Customer Service: Adapting to Your Customers' Cues

IN THIS COURSE

• 1.  Customer Service: Adapting to Your Customers' Cues
  1m 32s
  In this video, you will be introduced to the key concepts that will be covered in this course. You'll discover techniques and strategies for recognizing, reading, and responding to customer cues during service and support interactions, helping you provide world-class customer service. FREE ACCESS
• 2.  Appreciating the Cues Your Customer Gives You
  5m 23s
  Your customers begin giving you cues on how to talk to them from the minute you say hello. By learning to quickly recognize those cues, you can use them to your advantage and tailor your responses in each call to best suit each person you’re talking to. In this video, you'll learn about the advantages of understanding your customer’s cues. FREE ACCESS
• 3.  Overcoming Difficulties in Assessing Customer Cues
  6m 40s
  To pick up on all of your customer's cues, you have to be at the top of your game, and that’s not always easy. There are numerous factors that could keep you from recognizing or using all of these cues to your best advantage. In this video, you will identify strategies to ensure you get the most from customer cues. FREE ACCESS
• 4.  Picking Up on Your Customers’ Cues
  6m 17s
  Customer cues aren't organized; they come at you haphazardly, over the course of an interaction. But once you know how to quickly spot them, you can use them to adapt your conversation to best connect with any customer. In this video, you'll learn to recognize the type of cue a customer exhibits in their response during a service interaction. FREE ACCESS
• 5.  Adapting Your Service to Your Customers’ Cues
  5m 57s
  While customers will come to you with all different types of moods, conversation styles, and knowledge levels, recognizing these is only the first step. There are specific strategies you can employ to help you communicate more effectively with each customer based on these cues. In this video, you'll explore adjustments you can make to personalize a conversation based on customer cues. FREE ACCESS
• 6.  Putting It All Together
  6m 33s
  Interaction with customers requires planning, active listening, and a conscious effort at adjusting your communication and support approach based on customer cues. In this video, you'll learn best practices for use during customer service calls. FREE ACCESS
• 7.  Let's Review
  1m 4s
  This video summarizes the key concepts covered in the course Customer Service Success: Adapting to Your Customer’s Cues. FREE ACCESS