CompTIA Network+: Troubleshooting Methodologies & Approaches

CompTIA Network+    |    Intermediate
  • 9 videos | 37m 27s
  • Includes Assessment
  • Earns a Badge
If an incident or outage occurs, network administrators must be able to respond effectively and resolve network problems promptly to avoid damages and costly repairs. A network troubleshooting methodology can provide guidance on using a systematic process of elimination when dealing with network issues. In this course, learn the best practices to use to identify a problem, establish a theory of probable cause, and test theories. Next, discover how to formulate a plan of action to resolve the problem, implement a solution, or escalate the issue. Finally, explore how to verify full system functionality and document findings, actions, outcomes, and lessons learned. This course is one of a collection that helps prepare learners for the CompTIA Network+ (N10-009) certification exam.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Identify a user's problem by following the network troubleshooting methodology
    Define a theory of probable cause by questioning the obvious and considering multiple approaches
    Identify how to test a theory to determine the cause, next steps, and whether escalation is required
    Outline how to establish a plan of action to resolve problems and identify potential effects
  • Describe how to implement an appropriate solution or escalate if required
    Identify how to verify full system functionality and implement preventive measures
    Describe how to document findings, actions, and outcomes
    Summarize the key concepts covered in this course

IN THIS COURSE

  • 1m 7s
    In this video, we will discover the key concepts covered in this course. FREE ACCESS
  • 7m 32s
    After completing this video, you will be able to identify a user's problem by following the network troubleshooting methodology. FREE ACCESS
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    3.  Establish the Cause
    5m 53s
    Upon completion of this video, you will be able to define a theory of probable cause by questioning the obvious and considering multiple approaches. FREE ACCESS
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    4.  Testing Techniques
    4m 53s
    In this video, we will identify how to test a theory to determine the cause, next steps, and whether escalation is required. FREE ACCESS
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    5.  Identify Potential Effects
    4m 30s
    In this video, we will outline how to establish a plan of action to resolve problems and identify potential effects. FREE ACCESS
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    6.  Resolve Problems
    4m 34s
    After completing this video, you will be able to describe how to implement an appropriate solution or escalate if required. FREE ACCESS
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    7.  Verify System Functionality
    4m 47s
    Upon completion of this video, you will be able to identify how to verify full system functionality and implement preventive measures. FREE ACCESS
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    8.  Documentation Processes
    3m 29s
    After completing this video, you will be able to describe how to document findings, actions, and outcomes. FREE ACCESS
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    9.  Course Summary
    40s
    In this video, we will summarize the key concepts covered in this course. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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Digital badges are yours to keep, forever.

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