CompTIA A+ Core 1: Best Practices for Resolving Problems

CompTIA A+    |    Beginner
  • 13 videos | 1h 27m 4s
  • Includes Assessment
  • Earns a Badge
Rating 4.5 of 250 users Rating 4.5 of 250 users (250)
In any technological environment, problems are inevitable. In this course, learners will look at detailed approaches to resolving issues by examining the six-step troubleshooting methodology used to resolve problems with computer systems. Begin by considering the impact of corporate policies and procedures before implementing changes. Learn steps for identifying a problem, such as questioning the user and inquiring about environmental and infrastructure changes. Discover how to conduct external or internal research based on symptoms so that you can establish a theory of probable cause, test the theory, and evaluate your test results. Next, you will learn how to establish a plan of action to resolve the problem and implement the solution, verify full system functionality, and implement preventive measures. Review best practices to document findings, actions, and outcomes. Finally, explore systems and troubleshooting techniques when dealing with hardware components, storage devices, displays, and mobile devices. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Recognize and consider corporate policies, procedures, and impacts before implementing changes
    List steps for identifying a problem, such as questioning the user and inquiring about environmental and infrastructure changes
    Recognize how to conduct external or internal research based on symptoms
    Determine the next steps to resolve a problem
    Outline a plan of action to resolve the problem and implement the solution
    Verify full system functionality and, if applicable, implement preventive measures
  • Recognize how to document findings, actions, and outcomes
    Recognize how to troubleshoot and diagnose problems with motherboards, ram, cpu, and power related issues
    Recognize how to troubleshoot and diagnose problems with storage drives and raid arrays
    Recognize how to troubleshoot and diagnose problems with video, projector, and display issues
    Recognize how to troubleshoot common issues with mobile devices
    Summarize the key concepts covered in this course

IN THIS COURSE

  • 1m 48s
  • 5m 46s
    After completing this video, you will be able to recognize corporate policies, procedures, and impacts before implementing changes. FREE ACCESS
  • Locked
    3.  Identifying the Problem
    6m 18s
    Upon completion of this video, you will be able to list steps for identifying a problem, such as questioning the user, inquiring about environmental changes, and inquiring about infrastructure changes. FREE ACCESS
  • Locked
    4.  Establishing a Theory of Probable Cause
    3m 24s
    After completing this video, you will be able to recognize how to conduct external or internal research based on symptoms. FREE ACCESS
  • Locked
    5.  Test the Theory to Determine Cause
    5m 24s
    In this video, learn how to determine the next steps to resolve a problem. FREE ACCESS
  • Locked
    6.  Establish a Plan of Action
    6m 10s
    In this video, learn how to outline a plan of action to resolve the problem and implement the solution. FREE ACCESS
  • Locked
    7.  Verify System Functionality
    5m 33s
    Find out how to verify full system functionality and, if applicable, implement preventive measures. FREE ACCESS
  • Locked
    8.  Document Findings
    5m 52s
    Upon completion of this video, you will be able to recognize how to document findings, actions, and outcomes. FREE ACCESS
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    9.  Common Motherboard, RAM, CPU, and Power Symptoms
    11m 16s
    After completing this video, you will be able to troubleshoot and diagnose problems with motherboards, RAM, CPUs, and power related issues. FREE ACCESS
  • Locked
    10.  Common Storage Drives and RAID Array Symptoms
    10m 56s
    Upon completion of this video, you will be able to troubleshoot and diagnose problems with storage drives and RAID arrays. FREE ACCESS
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    11.  Common Issues with Display Devices
    10m 19s
    Upon completion of this video, you will be able to troubleshoot and diagnose problems with video, projectors, and displays. FREE ACCESS
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    12.  Common Issues with Mobile Devices
    13m 30s
    After completing this video, you will be able to troubleshoot common issues with mobile devices. FREE ACCESS
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    13.  Course Summary
    48s
    37187b47-79c0-4686-a144-2361dfc4549f FREE ACCESS

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