CompTIA A+ 220-1001: Resolving Problems
Beginner
- 8 videos | 34m 16s
- Includes Assessment
- Earns a Badge
In any technological environment, problems are inevitable. In this course, learners will look at detailed approaches to resolving problems by examining the six-step troubleshooting methodology used to resolve problems with computer systems. Through these well-documented steps, you will learn: the impact of corporate policies, procedures, and impacts before implementing changes; how to identify problem steps, such as questioning the user and inquiring about environmental and infrastructure changes; how to conduct external or internal research, based on symptoms, and establishing a theory of probable cause; testing the theory of the likely cause of the problem and evaluating your test results. Next, learn how to establish a plan of action to resolve the problem and implement the solution; verify full system functionality and, if applicable, implement preventive measures; and best practices in how to document findings, actions, and outcomes. This course wraps up with an exercise assignment to identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
WHAT YOU WILL LEARN
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Recognize and consider corporate policies, procedures, and impacts before implementing changes
Perform steps such as questioning the user and inquiring about environmental and infrastructure changes
Conduct external or internal research based on symptoms
Determine the next steps to resolve problem -
Establish a plan of action to resolve the problem and implement the solution
Verify full system functionality and, if applicable, implement preventive measures
Document findings, actions, and outcomes
Identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts
IN THIS COURSE
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4m 26sUpon completion of this video, you will be able to recognize corporate policies, procedures, and impacts before implementing changes. FREE ACCESS
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5m 24sIn this video, find out how to perform steps such as questioning the user and inquiring about environmental and infrastructure changes. FREE ACCESS
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3. Establishing a Theory of Probable Cause4m 13sFind out how to conduct external or internal research based on symptoms. FREE ACCESS
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4. Test the Theory to Determine Cause4m 1sIn this video, you will determine the next steps to resolve the problem. FREE ACCESS
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5. Establish a Plan of Action5m 18sIn this video, you will learn how to establish a plan of action to resolve the problem and implement the solution. FREE ACCESS
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6. Verify Functionality3m 8sIn this video, find out how to verify full system functionality and, if applicable, implement preventive measures. FREE ACCESS
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7. Document Findings3m 53sIn this video, learn how to document findings, actions, and outcomes. FREE ACCESS
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8. Exercise: Solving Computer Problems3m 54sIn this video, you will identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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