CLCOR: Class of Service & Toll Fraud Prevention

IN THIS COURSE

• 1.  Course Overview
  1m 54s
  In this video, you’ll learn more about your instructor and the course. In this course, you’ll learn to implement and deploy core Cisco collaboration and networking solutions, including infrastructure and design, protocols, codecs, endpoints, Cisco XE Gateway, call control, quality of service, and other related Cisco collaboration applications. You’ll also learn the Class of Services and Toll Fraud Prevention concepts. FREE ACCESS
• 2.  Class of Service (CoS) in Cisco Unified CM
  1m 27s
  In this video, you’ll learn more about the use of Class of Services, CoS, in CUCM. You’ll learn that Class of Service allows or denies calls to certain destinations. You’ll also delve into the specifics of the upcoming lessons. You’ll learn accounting can be enabled in the CUCM system via client matter codes and forced authorization codes. FREE ACCESS
• 3.  Components of Class of Service in Cisco UCM
  8m 24s
  In this video, you’ll learn more about the components of CoS, Class of Service implementation in CUCM. You’ll learn the Class of Service in CUCM involves multiple configuration options. There are partitions and CSSs. These are the most important concepts when it comes to Class of Service. A partition is a label assigned to a pattern or a directory number. A Calling Search Space or CSS is a list of partitions. FREE ACCESS
• 4.  Considerations for Class of Service Implementation
  2m 56s
  In this video, you’ll learn more about different scenarios for a Class of Service or CoS implementation. A Calling Search Space, CSS, can be applied at multiple points in CUCM. You’ll learn that how the call is routed changes based on which component a CSS is applied to. Typically, a CSS is applied to a device like an IP phone. All lines on the IP phone are subject to that CSS. FREE ACCESS
• 5.  Configuring Class of Services in Cisco Unified CM
  11m 30s
  In this video, you’ll watch a demo. In this demo, you’ll look at the Class of Service configuration with respect to partitions and CSSs on CUCM. You’ll look at four types of calls, an internal call, an incoming call, an outgoing call, and an outgoing call routed through a translation pattern. Onscreen, you’ll see you phones configured and registered to CUCM. FREE ACCESS
• 6.  Time of Day Routing in Cisco Unified CM
  5m 50s
  In this video, you’ll learn more about Time of Day Routing use cases and the components in CUCM. You’ll learn Time of Day Routing on CUCM allows calls to be routed based on the time of day and or the day of the week. Enforcement of Time of Day Routing is done using time periods and time schedules. Together, they define the time range in which a partition is active. FREE ACCESS
• 7.  Client Matter Codes & Forced Authorization Codes
  4m 1s
  In this video, you’ll explore the uses of Client Matter Codes and Forced Authorization Codes. Client matter codes or CMCs are used for the classification of calls for billing purposes. You’ll learn FACs or Forced Authorization Codes allocate privilege levels to users, and calls that have FACs enforced on them require users to have a code higher than or equal to the configured privilege level. CMCs and FACs are enabled on route patterns. FREE ACCESS
• 8.  Configuring Time of Day Routing in Cisco UCM
  8m 1s
  In this video, you’ll watch a demo. In this demo, you’ll use the Time of Day Routing on CUCM. You’ll make a call from the PSTN phone to the main line of the phone system. You’ll see that if the time is between 06:00 a.m. and 09:00 a.m. the call will ring on extension 1001. If the time is before 06:00 a.m. or after 09:00 p.m. it will ring on extension 2001. FREE ACCESS
• 9.  Types of Toll Fraud in Cisco Unified CM
  2m 4s
  In this video, you’ll learn the different types of toll fraud in CUCM. You’ll discover toll fraud is the unauthorized usage of the PSTN lines owned by an organization for personal calls, usually to international destinations. Here, you’ll learn hackers target telephone systems to find vulnerabilities looking for back doors into phone systems, where they can make calls to international destinations. You’ll also learn more about call forwarding on IP phones. FREE ACCESS
• 10.  Toll Fraud Prevention Tools in Cisco Unified CM
  3m 45s
  In this video, you’ll learn the different tools available in CUCM for toll fraud prevention. You’ll discover there are different tools available that can be used to block hackers from using a phone system. The standard Class of Service options available on CUCM such as Partitions and CSSs, Time of Day routing, FACs and CMCs are the primary methods for preventing toll fraud from CUCM's perspective. FREE ACCESS
• 11.  Implementing Toll Fraud Prevention in Cisco UCM
  6m 6s
  In this video, you’ll watch a demo. In this demo, you’ll see some of the ways in which toll fraud can happen in your network and how to mitigate it. You’ll see an example onscreen. You’ll make a call from your phone system to another company's phone system. You dial the phone number onscreen. Then, after dialing the phone number, the call shows Connected, but the phone hasn't rung. You hear a dial tone. FREE ACCESS
• 12.  Course Summary
  46s
  In this video, you’ll summarize what you’ve learned in the course. In this course, you’ve learned about Class of Service and its components in CUCM, partitions and calling search spaces, time of day routing in CUCM, client matter codes and forced authorization codes, and toll fraud prevention in CUCM. FREE ACCESS