CompTIA A+ 220-1002: Software Troubleshooting

Beginner
  • 9 videos | 55m 35s
  • Includes Assessment
  • Earns a Badge
Rating 4.6 of 118 users Rating 4.6 of 118 users (118)
Diagnosing problems within a network or a computer requires a special and versatile toolbox for the IT specialist. This 9-video series outlines many popular troubleshooting tools and practical strategies needed to quickly isolate all kinds of problems, regardless of platform, and resolve them, to help restore normal working conditions efficiently and quickly. Various process checklists are invaluable-the five-step system checklist, the six-step analyzing systems, the seven-step remediation of malware, all discussed here. Is the problem widespread or limited to one machine? Has anything significant been installed recently-hardware or software? Are users plagued by popups, spam, slow bootups, or slow performance? Do specific security issues need addressing? Is a Web-based email application (Hotmail, Yahoo, G-mail accounts) involved? If malware is suspected or discovered, the system is often infected; one machine or many may need to be rebooted, restarted, and cleaned-and antivirus or antimalware installed. Learn what to do and when to do it, from rolling back updates to restarting service. Course helps prepare for CompTIA+ certification exam 220-1002

WHAT YOU WILL LEARN

  • Implement the five step system checklist and the six step process for analyzing symptoms
    Identify and troubleshoot critical os issues
    Troubleshoot windows os issues by recognizing common symptoms and applying common solutions to some of the most pervasive errors
    Troubleshoot security issues by recognizing common symptoms and applying common solutions to some of the most pervasive security risks
    Troubleshoot specific security issues with quick diagnosis and remediation
  • Implement the seven step process to remediate infected systems
    Remediate mobile os and application issues
    Secure mobile devices suffering common mobile os security issues
    Demonstrate an understanding of the steps in the troubleshooting process and a familiarity with the tools and solutions

IN THIS COURSE

  • 6m 54s
    Find out how to implement the five-step system checklist and the six-step process for analyzing symptoms. FREE ACCESS
  • 7m 30s
    In this video, find out how to identify and troubleshoot critical issues with your operating system. FREE ACCESS
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    3.  Common Symptoms and Solutions
    7m 59s
    Learn how to troubleshoot Windows OS issues by recognizing common symptoms and applying common solutions to some of the most pervasive errors. FREE ACCESS
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    4.  Common Security Issues
    7m 13s
    Find out how to troubleshoot security issues by recognizing common symptoms and applying common solutions to some of the most pervasive security risks. FREE ACCESS
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    5.  Specific Security Issues
    6m 52s
    In this video, find out how to troubleshoot specific security issues with quick diagnosis and remediation. FREE ACCESS
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    6.  Best Practices for Malware Removal
    5m 53s
    In this video, find out how to implement the seven step process to clean up infected systems. FREE ACCESS
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    7.  Troubleshoot Mobile OS and App Issues
    5m 22s
    In this video, find out how to fix mobile OS and application issues. FREE ACCESS
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    8.  Troubleshoot Mobile OS Security Issues
    5m
    In this video, learn how to secure mobile devices from common mobile os security issues. FREE ACCESS
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    9.  Exercise: Troubleshooting Software
    2m 54s
    In this video, you will learn how to apply an understanding of the steps in the troubleshooting process and familiarize yourself with the tools and solutions. FREE ACCESS

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