Microsoft Dynamics Administration: intermediate Microsoft Dynamics CRM 2013
Expertise:
Technology:
- 15 Courses | 12h 58m 24s
- 4 Books | 23h 11m
- 1 Course | 1h 14m
- 4 Books | 23h 11m
Explore Microsoft's customer relationship management (CRM) solution used to manage all aspects of your client relationships.
GETTING STARTED
Microsoft Dynamics CRM 2013: Forms, Marketing, Contacts, & Processes
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3m 2s
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3m 26s
COURSES INCLUDED
Customization, Relationships, & Roles
Microsoft Dynamics CRM 2013 integrates with SharePoint for enhanced collaboration and management facilities. Discover how to customize entities and fields, manage relationships, work with custom activities, and work with roles.
8 videos |
51m
Assessment
Badge
Customization, Roles, Security, & Auditing
Microsoft Dynamics CRM 2013 integrates with SharePoint for enhanced collaboration and management facilities. Explore customization and configuration options in Microsoft Dynamics CRM, and get the most out of SharePoint integration.
12 videos |
1h 7m
Badge
Customizing Entities & Views
Entities are a powerful feature of Dynamics CRM used to model business data. Discover how to define and manage entities and customize visualization of that data.
8 videos |
38m
Assessment
Badge
Business Rules, Process Flows, & Form Customization
Entities are a powerful feature of Dynamics CRM used to model business data. Discover how to model business rules and process flows and use Dynamics CRM for form creation.
12 videos |
1h 5m
Assessment
Badge
Fields & Relationships
At the heart of Dynamics CRM is relationships. Discover how to customize data fields, and explore the types of relationships supported by Dynamics CRM and how to create and work with them.
13 videos |
43m
Assessment
Badge
Microsoft Dynamics CRM 2013: Getting Started
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application with a flexible platform for a broad range of requirements. Explore an introduction to the system navigation and basic features.
5 videos |
26m
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Outlook Client & E-mail Management
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application with a flexible platform for a broad range of requirements. Discover how to work with the Dynamics Outlook Client and integrate your e-mails with CRM 2013.
12 videos |
58m
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Business Process Automation
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application with a flexible platform for a broad range of requirements. Explore business process automation from workflows to custom queries using advanced find.
9 videos |
56m
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Configuring the Sales Module
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application that makes it possible to automate much of the sales process. Explore sales module configuration, the product catalog, price lists, quotes, and reports.
9 videos |
46m
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Metrics, Sales Analysis, & Reporting
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application that makes it possible to automate much of the sales process. Discover how to measure performance through metrics and goals, and various ways to create reports.
9 videos |
53m
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Marketing Automation
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application that enables you to automate the marketing process. Discover how to configure and use the marketing module, choose campaigns, and configure activities.
12 videos |
1h 2m
Badge
Marketing Reports & Data Quality Management
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application that enables you to automate the marketing process. Discover how to use the marketing module, import data, and manage data quality.
10 videos |
56m
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Case Management
Microsoft Dynamics CRM 2013 is a CRM application that you can use to automate and improve your organization's customer service. Discover how to use the customer service module including creating and managing service cases.
10 videos |
56m
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Service Contracts & Scheduling
Microsoft Dynamics CRM 2013 is a CRM application that you can use to automate and improve your organization's customer service. Discover how to use the customer service module including complex service scheduling and contract management.
9 videos |
57m
Assessment
Badge
Advanced Case Management
Microsoft Dynamics CRM 2013 is a CRM application that you can use to automate and improve your organization's customer service. Discover how to use the customer service module including entitlements and service level agreements.
7 videos |
39m
Badge
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COURSES INCLUDED
Microsoft Dynamics CRM 2013: Forms, Marketing, Contacts, & Processes
In Microsoft Dynamics CRM 2013, you can use marketing campaigns to introduce new products or services. Discover how to modify and publish forms, work with the business process workflows, and implement marketing campaigns.
15 videos |
52m
Badge
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Digital badges are yours to keep, forever.BOOKS INCLUDED
Book
Microsoft Dynamics CRM API Development for Online and On-Premise EnvironmentsIn order to ensure that you have all of the tools necessary to achieve success with CRM development, this authoritative text presents the essential aspects of API development including plugin development and registration.
57m
By Mark Beckner, Triston Arisawa
Book
Microsoft Dynamics CRM 4 For DummiesWhether you're considering a CRM system for the first time or you've decided to switch from another system to Microsoft Dynamics CRM, this guide will help you get set up, navigate and customize the system, work with your accounts and contacts, and more.
5h 25m
By David Lee, Joel Scott, Scott Weiss
Book
Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship ManagementDemonstrating best practices for design, configuration, and development, this book uses real-world solutions and exercises giving you the confidence and expertise to deliver an implementation that provides long-term success for your organization.
3h 58m
By Aaron Yetter, Hoss Hostetler, Justin Mathena
Book
Microsoft Dynamics CRM 2011 Administration BibleFeaturing step-by-step instruction and in-depth coverage of all essential topics, this authoritative guide is packed with expert guidance on the latest version of Dynamics CRM and will get you thoroughly up to speed on everything from the basics to new features and more.
12h 51m
By Geoff Ables, Matthew Wittemann
SHOW MORE
FREE ACCESS
BOOKS INCLUDED
Book
Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship ManagementDemonstrating best practices for design, configuration, and development, this book uses real-world solutions and exercises giving you the confidence and expertise to deliver an implementation that provides long-term success for your organization.
3h 58m
By Aaron Yetter, Hoss Hostetler, Justin Mathena
Book
Microsoft Dynamics CRM 2011 Administration BibleFeaturing step-by-step instruction and in-depth coverage of all essential topics, this authoritative guide is packed with expert guidance on the latest version of Dynamics CRM and will get you thoroughly up to speed on everything from the basics to new features and more.
12h 51m
By Geoff Ables, Matthew Wittemann
Book
Microsoft Dynamics CRM API Development for Online and On-Premise EnvironmentsIn order to ensure that you have all of the tools necessary to achieve success with CRM development, this authoritative text presents the essential aspects of API development including plugin development and registration.
57m
By Mark Beckner, Triston Arisawa
Book
Microsoft Dynamics CRM 4 For DummiesWhether you're considering a CRM system for the first time or you've decided to switch from another system to Microsoft Dynamics CRM, this guide will help you get set up, navigate and customize the system, work with your accounts and contacts, and more.
5h 25m
By David Lee, Joel Scott, Scott Weiss
SHOW MORE
FREE ACCESS
SKILL BENCHMARKS INCLUDED
Dynamics 365 ERP Competency (Intermdiate Level)
The Dynamics 365 ERP Competency benchmark measures your knowledge of Dynamics 365 performance optimization, Dynamics 365 Finance Operations, and Dynamics 365 ERP operations. The learners who score high on this benchmark demonstrate that they have the skills to work with Dynamics 365 to administer their ERP.
15m
| 29 questions
