Managing a Crisis
- 6 Courses | 1h 50m 1s
- 10 Books | 52h 5m
- 8 Audiobooks | 38h 8m 1s
Crisis management is a process by which organizations deal with disruptive and unexpected events. Uncover strategies to navigate through crises. A distracted workforce is one that is unproductive. Learn how to lead effectively and turn your teams' attention back to the challenges of meeting their goals.
GETTING STARTED
Incident Preparedness: Active Shooter Training
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2m
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2m 39s
COURSES INCLUDED
Incident Preparedness: Active Shooter Training
Active shooter situations have become more common, in public places and at work premises. This course will help you prepare to respond to an active shooter situation. You'll learn about typical characteristics of active shooter incidents, ways you can prepare now, and expert recommendations on how best to react when an attack is in progress. You'll also learn what to expect and how to react when law enforcement arrives. This course may include video scenario and discussion around topics dealing with active shooter events and workplace violence. Certain content may be difficult for some viewers and discretion is advised. This course was developed with subject matter provided by Eric L. Matson of Norsemen Training & Consulting Group, a global professional services company focusing on corporate, business and personal safety training. Please note, the course materials and content were current with the laws and regulations at the time of the last expert review, however, they may not reflect the most current legal developments. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation with respect to compliance with legal statutes or requirements.
6 videos |
13m
Assessment
Badge
Managing in a Crisis
Effective business leadership is never more needed than during the difficult times of a company crisis. The way you handle tough conversations or deliver a difficult message can make or break the situation. It's essential to have crisis management strategies to improve outcomes. In this course, you'll discover ways of managing in a crisis, including how to manage difficult conversations and crisis communications.
7 videos |
20m
Assessment
Badge
PMI PDU
Making Difficult Conversations Meaningful
Difficult conversations can be stressful, evoking strong negative emotions, even becoming unpredictable or unsafe as tensions rise. Handled the wrong way, they can damage your work relationships and leave you feeling unsure of yourself. The extent to which you view situations as potentially easy or difficult depends on being aware of, and managing, your emotions. Change your mindset to believing you have the skills to engage in a healthy conversation and you will be able to listen with empathy and communicate even difficult news with tact and diplomacy. In this course, you'll learn steps to prepare yourself for handling difficult conversations. You'll also learn the key elements of being aware of your emotions before a conversation goes out of control as well as strategies that will help you effectively tackle difficult conversations in almost any situation. Finally, you'll learn techniques to end difficult conversations on a positive note.
6 videos |
21m
Assessment
Badge
Being an Effective Manager When Times Are Tough
Most companies will eventually face tough times, and it's during these times that your role as a manager is vital. The employees you manage will depend on your leadership to help see them through, and shying away from tough conversations may only make the situation worse. In this course, you'll learn specific strategies for weathering difficult times, including ways to reduce costs, how to hold difficult conversations with employees and secure their support, and what alternatives to consider before laying off staff. For when there's no other choice, you'll learn how best to plan and implement staff reductions, and how to deliver the difficult message. You'll also learn about opportunities you can use to strengthen your organization during difficult times.
8 videos |
16m
Assessment
Badge
PMI PDU
Managing Motivation during Organizational Change
A key challenge for managers is motivating and engaging employees during times of organizational change. To survive and grow in volatile markets, organizations have to embrace change; they have to innovate and adapt. However, because change involves uncertainty, it's stressful, and it can impact employee motivation and productivity - just at a time when an organization needs everyone to pull together and give their best efforts. In this course, you'll learn change management techniques to help you recognize and manage employee stress, as well as your own stress, during periods of change. You'll also learn about common reactions to change, and strategies for managing change to enable you to engage, motivate, and support employees.
8 videos |
19m
Assessment
Badge
PMI PDU
How to Manage Difficult Conversations
For managers, difficult conversations can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However, with the right preparation and mindset, you can make sure that you communicate difficult news with tact and diplomacy. In this course, you'll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress. You'll learn how to prepare for a difficult conversation using a four-step process, so that you're confident and can make the conversation as constructive and diplomatic as possible. Finally, you'll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.
7 videos |
18m
Assessment
Badge
PMI PDU
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EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE COURSES
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.BOOKS INCLUDED
Book
Thinking Through Crisis: Improving Teamwork and Leadership in High-Risk FieldsBridging the gap between theory and practice, this vivid, well-documented book analyzes the complex dynamics of high-risk fields and demonstrates that teamwork is more important than technical prowess in averting disasters.
4h 25m
By Amy L. Fraher
Book
Communicate in a Crisis: Understand, Engage and Influence Consumer Behaviour to Maximize Brand TrustThis guide will help you recognize, plan and respond to a sudden wildfire of consumer-led reaction, 'manipulated outrage' sparked from interaction on news feed algorithms, fuelled by social media and the constant demand for an instantaneous response.
4h 27m
By Kate Hartley
Book
Coaching in Times of Crisis and Transformation: How to Help Individuals and Organisations FlourishTaking an in-depth look at crisis and change in the world and discussing their impact on both individuals and organizations, this book provides a practical guide and resource for managers and coaches on how to tackle challenges effectively and how to turn a crisis into an opportunity for transformation.
5h 6m
By Liz Hall (ed)
Book
The Handbook of Risk Management: Implementing a Post-Crisis Corporate CultureShowing a firm how to repurpose its risk management, this book also explains how to analyze its risk appetite, translate it into risk policies and risk targets and distribute responsibilities and capabilities accordingly.
4h 12m
By Philippe Carrel
Book
Lukaszewski On Crisis Communication: What Your CEO Needs to Know About Reputation Risk and Crisis ManagementGet crisis-ready NOW! Learn from the master exactly what to do when the whole world is watching: Stop creating victims; Communicate effectively with all stakeholders; Prevent lawsuits; and Reduce the negative impact of media hounds and activists.
7h 12m
By James E. Lukaszewski
Book
All Hands On Deck: Navigating Your Team Through Crises, Getting Your Organization Unstuck, and Emerging VictoriousBeginning with the riveting, true story of Massachusetts clipper ship Captain Josiah Nickerson Knowles who saved his crew and all but one passenger during not one but two shipwrecks in the Pacific, this valuable guide presents a proven process to overcome - and lead through - chaos and disorder.
5h 5m
By Peter J. Boni
Book
Blindsided: A Manager's Guide to Crisis Leadership, 2nd EditionUsing the author's 30 years of global experience to land you in the middle of a fast-breaking crisis, this book presents case studies and examples to demonstrate what a top-notch leader would say and do at every turn. After this simulation, the author then guides you in developing a real-world crisis management plan, uniquely presenting two books in one: Crisis Response and Crisis Preparedness.
7h 21m
By Bruce T. Blythe
Book
The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital AgeProviding a wealth of helpful tips and tools, this timely guide unveils the secrets of managing the media in a crisis, and examines how rapidly evolving social media and Web 2.0 technologies have changed the crisis management landscape.
4h 34m
By Jane Jordan-Meier
Book
The Politics of Crisis Management: Public Leadership Under PressureBased on over a decade of collaborative, cross-national research, this book provides a uniquely comprehensive analysis which examines how leaders deal with the strategic challenges and political risks they face.
4h 26m
By Arjen Boin, Bengt Sundelius, Eric Stern, Paul't Hart
Book
Crisis-ready Leadership: Building Resilient Organizations and CommunitiesProvides an integrated framework for making decisions in the context of a crisis, based on operationalized practices and strategies
5h 17m
By Bob Campbell
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AUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
Lukaszewski on Crisis Communication:What Your CEO Needs to Know About Reputation Risk and Crisis ManagementLukaszewski on Crisis Communication provides an understanding of the importance of communication in times of crisis and tips to help you understand, plan for, and manage all forms of crises. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
11m 5s
By James E. Lukaszewski
AUDIOBOOK SUMMARY
Going Public: My Adventures inside the SEC and How to Prevent the Next Devastating CrisisGoing Public is an intriguing insider's look at one of the most volatile times in US financial history. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
19m 12s
By Norm Champ
AUDIOBOOK SUMMARY
Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized OrganizationsProviding a precise and concise set of instructions for coping with "layoff survivor sickness," Healing the Wounds is the definitive work on dealing with the trauma of downsizing for individuals and organizations. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
9m 50s
By David Noer
Audiobook
The Power of Resilience: How the Best Companies Manage the UnexpectedThis audio edition illustrates how companies have prepared for, coped with, and come out stronger following disruption.
15h 39m 43s
By Yossi Sheffi
Audiobook
Taking Smart Risks: How Sharp Leaders Win When Stakes are HighThis audio edition reveals the secrets to discovering, planning for, and acting upon the kind of risks that will move your company forward and ahead of the competition.
7h 24m 19s
By Doug Sundheim
Audiobook
From Crisis to Calling: Finding Your Moral Center in the Toughest DecisionsThis audio edition reveals five principles for confronting crucial decisions and inspires all of us to use our moral core as a lodestar for leadership.
4h 27m 34s
By David Chanoff, Sasha Chanoff
Audiobook
Green Recovery: Get Lean, Get Smart, and Emerge from the Downturn on TopThis audio edition provides a road map for using green initiatives to deliver short-term gains and position your company for long-term strategic growth. Read by the author.
3h 27m 32s
By Andrew S. Winston
Audiobook
The Upside of the Downturn: Ten Management Strategies to Prevail in the Recession and Thrive in the AftermathThis audio edition - based on extensive interviews with global executives and other experts - synthesizes the ten most important guidelines for tough times.
6h 28m 46s
By Geoff Colvin
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SKILL BENCHMARKS INCLUDED
Crisis Management
Crisis management is a process by which organizations deal with disruptive and unexpected events. Uncover strategies to navigate through crises. A distracted workforce is one that is unproductive. Learn how to lead effectively and turn your teams' attention back to the challenges of meeting their goals. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement, so you can find suitable content and curate your own learning path. The courses recommended at the end of this benchmark can help you fill potential gaps in your knowledge.
6m
| 6 questions