Filler Words and Effective Communication

Language is fundamental in professional communication. Despite common belief, using filler words like "uhm", "like", and "so" can be useful when used strategically. They can help soften a message, provide diplomatic feedback, or prevent interruptions. However, using these fillers too much can reduce your credibility. To reduce fillers, research has found using more pauses is effective. Pausing can help you collect your thoughts, calm your nerves, and create suspense. Please note that this course material includes content gathered from external websites which may fall outside your company network. Please consult with your IT department policies with respect to any restrictions in viewing content from external websites.